2.1 / 5
22 user ratings
Business Accounts
Exchange & Wallet License in Estonia
Based in Estonia
Mercuryo
Mercuryo is a B2B crypto on/offramp gateway that allows your customers to seamlessly buy and sell crypto while supporting dozens of local payment methods and currencies.
Customer Reviews
RaVeR
Verified User
1.5
Unfortunately, I can only agree with that. I made a transaction with a debit card and was immediately blocked afterwards.
When the legitimation was through, they suddenly said, without giving any reason, that I couldn't be identified.
"Our compliance measures and regulatory requirements prevent us from sharing specific details about the decision"
The first transaction that worked was extremely expensive!
I was really surprised.
Support is average. I always get an answer, but the quality is of no use.
No idea what that is. In any case, do not take pictures of your cards. Buy your cryptos through other exchanges and ship them from there.
It's more complex, but significantly cheaper 👍🏽
Translated from German. Show Original
Dem kann ich mich leider nur anschließen. Habe eine Transaktion durchgeführt mit einer DebitKarte und war im Anschluss sofort gesperrt.
Als die Legitimation durch war, hat es plötzlich ohne Angaben von Gründen geheißen, man könne mich nicht identifizieren.
"Our compliance measures and regulatory requirements prevent us from sharing specific details about the decision"
Die erste Transaktion die funktionierte, war extrem Teuer!
Habe mich echt gewundert.
Support ist durchschnittlich. Bekomme zwar immer eine Antwort, die jedoch Qualität nichts taugt.
Keine Ahnung was das soll. Macht auf jeden Fall keine Bilder von euren Karten. Kauft eure Kryptos über andere Börsen und versendet sie von dort.
Ist zwar aufwendiger, aber deutlich günstiger 👍🏽
2 years ago - Report
DoubleU
Verified Purchase
Verified User
1.0
Horrible company. Fake reviews on here do not trust them! Support doesnt care about their customers, they will cheat you and overcharge in fees. This company is ran by scammers and does not deserve your money. I was shown id get 0.2171 btc. When i made payment i received 0.213 btc. Then they have the audacity to say btc fluctuates. If u cannot honor your word then youre violating the law! Stay away at all cost! This company is trash. Stick to moonpay they are way better
2 years ago - Report
mckeirn
Verified Purchase
5.0
Easy to use and understand. I can now purchase coins like Algo and arbitrage them
4 years ago - Report
bearishbull
Verified Purchase
Verified User
4.8
Honestly I've tried many apps and couldn't find a perfect one still. But at least this one works as it should
4 years ago - Report
solanaboy
Verified Purchase
5.0
Occasional problems, but overall a good app and fast support
4 years ago - Report
Tigran
Verified Purchase
Verified User
1.0
This is a SCAM. I made BCH selling operation on changelly.com 3 days ago. Till now I didn't receive refunding because of any issue as Mercuryo.io support were saying two days. Today they said that no any transaction - standard schema for scammers. Then I send them screenshots, and I recorded all operation process, and after 5 minutes my transaction history has been restored. But this is not save mercuryo.io. Go away from all exchanges, using mercuryi.io services. Mercuryo.io is a SCAM!!!! FRAUD!!!
4 years ago - Report
DaddyZ79
Verified Purchase
Verified User
1.0
Danger!!!
Deposit via Visa / Mastercard no problem, bought for around 7500 € BTC, ETH, BAT & EGLD. After 1 week increased to € 8500, payment not possible. Allegedly technical problems or problems with the credit card. Was asked for the following: I found a problem with your selling cryupto.
To proceed further, please upload photo of card mask.
You can upload it to this chat, or send it via e-mail to support@mercuryo.io
Card mask sample
Photo of the front side of the card the first 6 and last 4 digits of your bank card (rest of the digits are covered / shaded) and photo of the back of the card where the CVC code is covered / shaded) as seen below
(original text) followed by 2 corresponding instructional images (front / back of the credit card)
Absolute nonsense, beware of fraud !!!
Translated from German. Show Original
Achtung!!!
Einzahlung via Visa/Mastercard kein Problem, für rund 7500€ BTC, ETH, BAT & EGLD gekauft. Nach 1 Woche auf 8500€ gestiegen, Auszahlung nicht möglich. Angeblich technische Probleme, bzw Probleme mit der Kreditkarte. Wurde um folgendes gebeten: I found a problem with your selling cryupto.
To proceed further, please upload photo of card mask.
You can upload it to this chat, or send it via e-mail to support@mercuryo.io
Card mask sample
Photo of the front side of the card the first 6 and last 4 digits of your bank card (rest of the digits are covered/shaded) and photo of the back of the card where the CVC code is covered/shaded) as seen below
(original Text) gefolgt von 2 entsprechenden anleitenden Bildern (Vor/Rückseite der Kreditkarte)
Absoluter Unsinn, Vorsicht Betrug!!!
4 years ago - Report
johnyelland1234
Verified Purchase
Verified User
1.0
I bought 700 USDT through BitForex via MercuryO and paid the $29 or so fee.
Then it never showed up and I contacted the live chat that takes FORVER to respond wit ha copy & pasted messege. They said they didn't action it in time and that they they are sorry but offerred no solution or explanation. Then after about 4 days the USDT turned up back in the MercuryO wallet instead of Bitforex.
When trying to send it back to Bitforex myself, I got hit with another $31 charge.
MercuryO admitted it was their fault, but just blankly said, we don't and won't refund fees. I asked if I should do a chargeback with my bank and they said. They can't advise.
So I'm now about $60 down from where I should be.
Terrible company with uncaring, unprofessional and very very slow support. You have no protection. Buy USDT somewhere else and transfer it in, or buy BTC and transfer it in and sell for USDT that way.
Shocking. They've lost a customer. Total amatuers.
4 years ago - Report
Geronimo
Verified Purchase
Verified User
1.0
Bought Ethereum with them. They took the money from the credit card, but not sent it to my wallet. 4 days passed. They talk about some tech issues, but sound like a scum to me
4 years ago - Report
liinawoo
Verified User
4.8
Mercurio wallet is a good choice for buying and selling cryptocurrencies without any extra hassle. The app is intuitive, thanks to the developers and designers. When I started using this app, I was inexperienced in cryptomarket. But the materials on the website and blog helped me a lot. Customer support service also helped me with all the issues I've had. Transactions are fast and fees are low, it's all that matters to me :)
4 years ago - Report
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