Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

What is Bitpanda?

The home of digital assets – that is the USP of the Vienna-based fintech Bitpanda. With more than 50 cryptocurrencies and digital assets, Bitpanda is one of the leading cryptocurrency exchanges in Europe.


Bitpanda was founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek, and Christian Trummer, who still constitute the management board of the company. The company strongly believes in the innovative power of blockchain and cryptocurrencies and has the mission of empowering personal finance and to take financial products forward into the 21st century.

Based on this, one of Bitpanda’s core attributes is ease of use. From the verification process to the purchase of digital assets, Bitpanda ensures that it is as simple as possible for the user to navigate through the platform to guarante great user experience.

To date, Bitpanda counts more than 1.2 million users and more than 250 employees. In 2020, the company received an investment of around 44.6 million Euros from Paypal co-founder and star investor Peter Thiel. The future is looking bright for Bitpanda. Presently the fintech has plans to create a new development and innovation hub in Krakow, Poland and to generate 300 new job opportunities.

How to buy crypto on Bitpanda

Here is a closer look on how to buy cryptocurrencies on Bitpanda.

Verification Process

Before you can buy cryptocurrencies on Bitpanda you have to complete an identity verification process. Completing this process is necessary to fulfill the regulatory “know-your-customer” requirements.

At Bitpanda, the verifivation process is fast and completed within a few minutes. All you need to do is to enter your personal details, have your passport at hand and start a short video call with one of Bitpanda’s verification partners.


After verification, you will be directed to the platform’s dashboard. From here you can monitor the prices of various digital assets, manage all your purchases and sales and swaps and get an overview of your personal portfolio.

The purchasing process – step by step

Step 1: Select your trade

First, click on “Trade” in the navigation bar. A popup will open. If you want to purchase assets click on “Buy”.

Step 2: Select asset

In the second step, choose the asset you’d like to buy. That could be Bitcoin, Ethereum or another cryptocurrency, index or precious metals asset such as gold or silver.

Step 3: Choose amount

The third step is where you choose the amount you’d like to buy. Here you’ve got two options. Either you enter the amount you’d like to buy in a fiat currency, e.g. 500 Euros, or you select a specific amount of the digital asset you want to buy, e.g. 0.1 BTC.

Another option this screen offers you is to pay the trading premium with BEST. But what does this mean? Well, BEST is Bitpanda’s in-house cryptocurrency that let’s you pay for its services. By paying trading premiums using the BEST cryptocurrency, Bitpanda gives you a discount on the usual trading fees.

After you’ve entered the amount and decided whether or not to pay fees with BEST, click “Go to summary”.

Step 4: Finalize the purchase

In the last step, Bitpanda shows you a purchase summary. Once you’ve checked if the transaction is correct, accept the terms, click “Buy now” - congratulations! You’ve bought digital assets on Bitpanda!

Bitpanda App

Bitpanda also offers its users to buy digital assets on the go. With the Bitpanda App, users can not only buy Bitcoin and other cryptocurrencies on their desktop, but can also trade on their smartphone.

The Bitpanda App is available for iOS and Android.

Payment methods

Bitpanda offers a wide range of payment options for deposits and withdrawals. Depending on the verification status of your account, the currency you want to use, whether it is a deposit or a withdrawal, the available options might differ.

Bitpanda offers the following currencies:

  • Euro (EUR)
  • US Dollar (USD)
  • Swiss Franc (CHF)
  • British Pound Sterling (GBP)
  • Turkish Lira (TRY)

With euro, for example, deposits via SEPA, GIROPAY/EPS, iDEAL, SOFORT, NETELLER, Skrill, Visa, and Mastercard are possible for verified accounts.

Limits and Fees

Good news: There’s no trading limit for verified accounts on Bitpanda. This means that you can trade as much as you want in any given situation.

When it comes to depositing or withdrawing funds, there are some limitations. For bank transfers, there is a maximum deposit of 500.000 EUR per day, and for withdrawals there is a limit of 5.000.000 EUR per day.

Bitpanda’s fees are generally on the lower end for easy-to-use broker services, but a little higher than on exchanges for professional traders. If you’re buying through the Bitpanda Platform, you will typically pay 1.49% trading fee, plus additional payment fees if you choose to pay through another payment method than bank transfer. The payment fees for credit cards, Skrill and the like are quite competitive, nevertheless.

Additionally, there are fees for depositing or withdrawing cryptocurrencies. A full list of all fees can be found here.


BEST is Bitpanda’s Ecosystem Token. Users who pay their trading premiums with BEST benefit from lower fees. You also benefit from 20% lower deposit fees when using credit cards and 25% lower deposit fees for SOFORT. How great is that?

Is Bitpanda trustworthy?

Bitpanda is a professional trading platform certified with a payment service provider license issued by the Austrian financial market authority (FMA) in accordance with European law (PSD2). The company employs many industry best-practices in terms of information security such as SSL encryption, confirmation emails, session management, cold storage of cryptocurrencies and two-factor-authentication (2FA). Bitpanda is a legitimate business with the backing of star investors and employs more than 250 people in Vienna, Austria.


Now that you’ve learned about Bitpanda, its background and history, and the purchasing process including payment options, fees and limitations, you are ready to start. Bitpanda is a user-friendly platform for beginners and users with intermediate skills alike. In particular people who value a well-designed, intuitive user interface will enjoy trading on Bitpanda. Try it out yourself and don’t forget to leave a review for Bitpanda on Cryptoradar.

Customer Reviews


The fees are almost limit usury! 1.49% on purchase? That is 75 € fees for an order of 5000 € and then again nearly 65 on sale, so a total of almost 130 € only in fees! If you want to pay Fiat with credit card or Sofortüberweisung or pay out again come to fees! So honestly, how can you be so crazy and trade here? Coinbase pro and Binance are cheaper worlds. Therefore, I can only advise against anyone to enter the crypto market here. Especially with smaller amounts, these high fees eat up the profit faster than you can see!

Translated from German. Show Original

Die Gebühren grenzen ja schon fast an Wucher! 1,49% beim Kauf? Das sind 75 € Gebühren bei einer Order von 5000 € und dann nochmal fast 65 beim Verkauf, also insgesamt fast 130 € nur an Gebühren! Wenn man dann noch Fiat mit Kreditkarte oder Sofortüberweisung ein- oder auszahlen möchte kommen nochmal Gebühren dazu! Also mal ehrlich, wie kann man so verrückt sein und hier traden? Coinbase pro und Binance sind da um Welten günstiger. Darum kann ich jedem nur abraten, hier in den Kryptomarkt einzusteigen. Gerade bei kleineren Beträgen fressen diese hohen Gebühren, den Gewinn schneller auf als man gucken kann!

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3 years ago


I have been a long-standing Bitpanda customer who only had a few coins to offer at the time, but since it was in German and was possible via SEPA transfer, I decided to use it despite extremely high fees and poor spread. Today I wouldn't do it anymore. Tried to pay out money, I was promptly asked to submit proof of middle origin, was not right for me, they ask for everything! Tax return, payslip, stock account statement, salary statement ... so not normal, I sent the documents because I want to get my money ... Unfortunately, the documents are not enough, further account statements are required, I sent ...
Unfortunately that is not enough either, further wage slips must be presented ....
After a long back and forth, I got my money paid out, but I no longer take part in this abuse.
Bitpanda no longer gets my money. Bitpanda can go!

Translated from German. Show Original

Bin langjähriger Bitpanda Kunde, die hatten damals nur ein paar Coins anzubieten, da es aber Deutschprachig war und per SEPA Überweisung möglich war hab mich trotz extrem hohen Gebühren und schlechten Spread dafür entschieden. Heute würde ich es nicht mehr machen. Hab versucht Geld auszuzahlen, prompt bekam ich aufforderung um einen mittelherunkunftsnachweis vorzulegen, war mir nicht recht, die verlangen alles! Steuererklärung, Lohnzettel, Aktiendepotauszug, Gehaltskontoauszug.... also nicht normal so was, hab die Unterlagen gesendet da ich an mein geld kommen möchte... Leider reichen die unterlagen nicht, weitere Kontoauszüge werden verlangt, hab ich gesendet...
Leider reich das auch nicht, weitere Lohnzettel müssen vorgelegt werden....
Nach langen hin und her hab ich mein Geld doch ausbezahlt bekommen aber diese Misshandlung mache ich nicht mehr mit.
Mein Geld bekommt Bitpanda nicht mehr. Bitpanda kann weg!

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11 months ago

Verified User

Can not recommend. Under pressure withdrawing wasn't possible and they were obviously delaying support.

2 years ago

Verified Purchase

Account withdrawls disabled for fiat and crypto currency after I liquidated crypto holdings so I could convert to fiat on bitpanda and withdraw. Money now trapped in bitpanda account with no way of removing. Customer service is a joke, avoid at all costs and save yourself the stress.

8 months ago

Verified Purchase Verified User

A lot has changed since I registered. Not only the interface, which has been enhanced so that it is still very intuitively designed, but also the general offer and also the entire public appearance of the company.

The fees are a bit high on the broker side (if you were to compare it to Exchanges). With the introduction of BitpandaPro, you at least have the choice to switch to the exchange for some currencies if you feel confident to do so yourself and if the currency is supported there.
I think the ability to save fees with BEST is great, but doesn't make it any easier to keep track of fiscally.

It is nice to see that the company is focusing on transparency and, for example, has the crypto holdings of some cryptocurrencies audited by KPMG. This creates an additional level of trust for customers.

My experience with the support has been very pleasant so far. Quick and helpful responses.

1 year ago

Verified Purchase Verified User

The prices are unbelievable... in a negative sense. This needs to be improved urgently. They can pay dearly for the simplicity - that's not possible. Bitpanda Pro solves the problem, because there are fair courses - but only buying significantly fewer pairs / coins... annoying.

Translated from German. Show Original

Die Preise sind unfassbar... im negativen Sinne. Hier muss dringend nachgebessert werden. Die lassen sich die Einfachheit teuer bezahlen - das geht gar nicht. Bitpanda Pro löst das Problem, denn dort gibt es faire Kurse - allerdings nur deutlich weniger Paare / Coins zu kaufen... nervt.

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7 months ago

Verified User

Very expensive and technically not fully developed,
absolutely unsuitable for beginners !!!
When things get tricky, strangely tubiose server errors happen and then we're sorry etc. etc., but some euros are gone.
It is very interesting when prices fall, rise is still displayed ...
good for beginners to lose their money very easily!
No telephone availability ....
Support absolutely miserable.

Speaking from my own experience, unfortunately cost nice profits!

Translated from German. Show Original

Sehr teuer und technisch nicht ausgereift,
für Anfänger absolut ungeeignet!!!
Wenn es heikel wird passieren eigenartiger Weise tubiose Serverfehler und dann kommt tut uns leid etc. etc., aber einige Euros sind weg.
Ganz interessant ist wenn Kurse fallen wird trotzdem Steigen angezeigt....
gut für Anfänger, um ihr Geld sehr leicht zu verlieren!
KeineTelefonische Erreichbarkeit....
Support absolut miserabel.

Rede aus eigener Erfahrung, kostete leider schöne Gewinne!!!

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1 year ago

Verified User

Avoid this exchange. This is a joke, I wanted to sell some solana to fiat and now they want documents that I no longer have access to because I have been in the crypto space for a long time and the first deposit was in 2017 I don't even know where. The fees are also extremely high.

2 months ago

Verified Purchase

My email account was hooked and the haker converted all my currencies into Bitcoin and paid out over € 15,000. When I noticed that, I wanted to have the account blocked as soon as possible. There is NO phone number at BItpanda that you can call in an emergency. I described my problem in the Bitpanda chat (around 11 p.m.). The next day at 1:30 p.m. the answer came that the chat is not responsible for it. I then managed to block the account indirectly. It then has almost 2 weeks! Took it until Bitpanda managed to unblock the account again. In that time alone I "lost" over € 40,000 in profit because all my money was in Bitcoin and not in Best as I had invested it. Again, it takes a whole two weeks until Bitpanda manages to open an account again. When I was asked to at least restore my currency sums in this way (minus the 15,000 €) I was told that it was not possible.

Translated from German. Show Original

Mein Email Konto wurde gehakt und dadurch hat der Haker alle meine Währungen in Bitcoin umgewandelt und sich über 15.000€ davon ausgezahlt. Als ich das bemerkt habe, wollte ich schnellstmöglich das Konto sprerren lassen. es gibt KEINE Telefonummer bei BItpanda, bei der man in Notfällen anrufen kann. Im Bitpanda Chat habe ich mein Problem geschildert (gegen 23:00Uhr). Am nächsten Tag um 13:30 Uhr kam die Antwort, dass der Chat dafür nicht verantwortlich ist. Über umwege habe ich es dann geschafft, dass Konto zu sperren. Es hat dann fast 2 Wochen! gedauert, bis Bitpanda es geschafft hat, das Konto wieder freizugeben. Allein in der Zeit habe ich über 40.000€ Gewinn "verloren", da mein ganzes Geld auf Bitcoin lag und nicht wie ich es investiert hatte in Best. Nochmal es dauert ganze 2 Wochen, bis Bitpanda es schafft, ein Konto wieder frei zu geben. Auf die Bitte, wenigstens meine Währungssummen so wieder herzustellen (Minus den getsohlenen 15.000€) sagte man mir, dass es nicht möglich ist.

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1 year ago

Verified User

Very disappointed that it's not possible to send my crypto assets to my personal wallet on my phone. It says it's under maintenance but does not reveal or estimate when it will be ready to send again. I would advice people not to use this service for now. Better safe than sorry.

1 year ago

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