CEX.IO CEX.IO
Go to Site

2.6 / 5

8 user ratings

Ease of Use

2.6

Value for Money

2.8

Verification

2.6

Support

2.5

Spot
Integrated Wallet
Proof Of Reserves
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
Holds 40+ licenses and registrations
Crypto Cards
Based in United Kingdom

CEX.IO

CEX.IO is a global cryptocurrency exchange founded in 2013, providing secure access to buy, sell, trade, and earn crypto with extensive fiat payment options, staking opportunities, and a seamless multi-platform experience for both beginners and professionals.

Customer Reviews

Sort by

Write a Review

Please adhere to our Community Policy for writing reviews.

MX-LEO
MX-LEO Spain
Verified Purchase Verified User
1.0

CEX.IO: Capital seizure, usury, and extortion—Don't be fooled: they operate under a model of absolute opacity and contractual coercion. 1- FORCED REFUND: It is false that they manage voluntary withdrawals. My funds were only released after Advanzia Bank and Mastercard intervened following my fraud complaint. They ignored my emails until they were legally cornered. Claiming security after being forced is an ethical fraud. 2- LEGAL SUBMISSION: Forcing me to record a video waiving my right to claim a refund is illegal and invalid according to EU Directive 93/13 and the UK Consumer Rights Act 2015. It is EXTORTION, not security. An abuse of power that invalidates their own contracts. 3-USURY: 4.99% commissions and abusive spreads to extract value from the client. 4-BAD FAITH: Blocking accounts via VPN to force waivers violates the principle of "Treating Customers Fairly". - WITHOUT the intervention of Mastercard and your issuing bank, CEX.IO will seize your capital. Do not trade here.

Translated from Spanish. Show Original

CEX.IO: Secuestro de capital, usura y extorsión-No se dejen engañar: operan bajo un modelo de opacidad y coacción contractual absoluta.1-DEVOLUCIÓN FORZOSA: Es falso que gestionen retiros voluntariamente. Mis fondos solo fueron liberados tras la intervención de Advanzia Bank y Mastercard por mi denuncia de fraude. Ignoraron mis correos hasta verse acorralados legalmente. Presumir seguridad tras ser obligados es un fraude ético.2-SUMISIÓN JURÍDICA: Obligar a grabar un vídeo renunciando a reclamar para devolver mi dinero es ilegal y no tiene validez segun la Directiva UE 93/13 y la UK Consumer Rights Act 2015. Es EXTORSIÓN, no seguridad. Un abuso de poder que invalida sus propios contratos.3-USURA: Comisiones del 4.99% y spreads abusivos para la extracción de valor del cliente.4-MALA FE: Bloquear cuentas por VPN para forzar renuncias viola el principio "Treating Customers Fairly".-SIN la intervencion de Mastercard y de tu banco emisor, CEX.IO secuestrará tu capital.No operes aqui

Show English translation

4 months ago - Report

z6363
z6363 Germany
1.0

I am trying to withdraw my funds but…
I am trying to withdraw my funds but can not. I can not get anyone from CEX to reply to me or answer the phone...

They made me jump through a lot of hoops when I opened the account, KYC things including proof of income etc. I was assured I was compliant with their standards. Now I am unable to withdraw my funds (even in crypto format to another crypto wallet).

I will let you know if they get back to me within the next 24 hours. If they do not, I would strongly advise people to stay away from this platform.
Date of experience: April 10, 2024
Edit

2 years ago - Report

stellargirl
stellargirl Türkiye
Verified Purchase Verified User
1.5

I used this ex but when need payout , not allow me. CEX.IO has been known to restrict user access to funds. Why? Well, it seems their profits are tied up in holding more coins from users like us. So, be prepared for potential delays or limitations when trying to withdraw your hard-earned crypto.Stay informed, stay safe, and happy trading.

2 years ago - Report

Hanna_vivis88
Hanna_vivis88 Ukraine
4.2

Extremely easy to use exchange! Love their products. The good news is that they're lowering their fees.

4 years ago - Report

alext
alext Cyprus
Verified User
3.8

All good, no delays, responsive support, Stable & reliable service since 2013

4 years ago - Report

AlphaTx
AlphaTx United States
Verified Purchase
4.5

For me, the good value is in their Staking and Savings programs. They actually give higher staking rewards for some coins, which is nice. It's also super simple to use.

As far as exchange, they've added a lot of DeFi coins, and various digital assets in general. So - good diversity there. And decent liquidity, especially lately.

5 years ago - Report

IrishLadd
IrishLadd United Kingdom
Verified User
2.2

Join this exchange if you like captcha challenges. I tried to create an account and was challenged 15 times. I then tried to log into my new account and the captchas were never ending. I was never able to log in. I must have been challenged 50 or 60 times. I finally sent an email and told them to delete my account.

5 years ago - Report

lattyined
lattyined South Africa
Verified User
2.8

Been using the Crypto trading side of CEX, not very good experience and support takes a while to respond. Can't talk about the brokerage services as I've made no use of them thus far

6 years ago - Report

Explore Alternatives

View All
Kraken Kraken

Kraken is a cryptocurrency broker based in United States that launched its service in and offers individuals to buy and sell more than 271 cryptocurrencies.

Rating:

3.9

Reviews:

33
Uphold Uphold

Uphold is a cryptocurrency broker based in United States that launched its service in and offers individuals to buy and sell more than 38 cryptocurrencies.

Rating:

3.9

Reviews:

3
CEX.IO CEX.IO

CEX.IO is a cryptocurrency broker based in United Kingdom that launched its service in and offers individuals to buy and sell more than 492 cryptocurrencies.

Rating:

2.6

Reviews:

8
Bit2Me Bit2Me

Bit2Me is a cryptocurrency broker based in Spain that launched its service in and offers individuals to buy and sell more than 39 cryptocurrencies.

Rating:

4.4

Reviews:

84
bitFlyer bitFlyer

bitFlyer is a cryptocurrency broker based in Luxembourg that launched its service in and offers individuals to buy and sell more than 4 cryptocurrencies.

Bitget Bitget

Bitget is a cryptocurrency broker based in Seychelles that launched its service in and offers individuals to buy and sell more than 288 cryptocurrencies.

Coinbase Coinbase

Coinbase is a cryptocurrency broker based in United States that launched its service in and offers individuals to buy and sell more than 220 cryptocurrencies.

Rating:

3.5

Reviews:

20
Crypto.com Crypto.com

Crypto.com is a cryptocurrency broker based in Singapore that launched its service in and offers individuals to buy and sell more than 34 cryptocurrencies.

Rating:

2.8

Reviews:

8
Coinbase Advanced Coinbase Advanced

Coinbase Advanced is a cryptocurrency broker based in United States that launched its service in and offers individuals to buy and sell more than 216 cryptocurrencies.

Rating:

3.2

Reviews:

12
Bybit Bybit

Bybit is a cryptocurrency broker based in United Arab Emirates that launched its service in and offers individuals to buy and sell more than 229 cryptocurrencies.

Rating:

3.2

Reviews:

1
Bitfinex Bitfinex

Bitfinex is a cryptocurrency broker based in Hong Kong SAR China that launched its service in and offers individuals to buy and sell more than 29 cryptocurrencies.

Rating:

3.7

Reviews:

17
eToro eToro

eToro is a cryptocurrency broker based in Israel that launched its service in and offers individuals to buy and sell more than 229 cryptocurrencies.

Rating:

3.2

Reviews:

5
Bitpanda Bitpanda

Bitpanda is a cryptocurrency broker based in Austria that launched its service in and offers individuals to buy and sell more than 291 cryptocurrencies.

Rating:

2.8

Reviews:

23
Kraken Pro Kraken Pro

Kraken Pro is a cryptocurrency broker based in United States that launched its service in and offers individuals to buy and sell more than 271 cryptocurrencies.

Rating:

1.2

Reviews:

2
Binance Binance

Binance is a cryptocurrency broker based in China that launched its service in and offers individuals to buy and sell more than 247 cryptocurrencies.

Rating:

3.4

Reviews:

13
Bitvavo Bitvavo

Bitvavo is a cryptocurrency broker based in Netherlands that launched its service in and offers individuals to buy and sell more than 241 cryptocurrencies.

Rating:

4.2

Reviews:

2
Bitstamp Bitstamp

Bitstamp is a cryptocurrency broker based in Luxembourg that launched its service in and offers individuals to buy and sell more than 123 cryptocurrencies.

Rating:

3.6

Reviews:

5