SimpleSwap SimpleSwap
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4.3 / 5

51 user ratings

Ease of Use

4.4

Value for Money

4.2

Verification

4.4

Support

4.3

Spot
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
Based in Marshall Islands

SimpleSwap

SimpleSwap is a self-custodial crypto swap aggregator for wallet-to-wallet exchanges, connecting 20+ liquidity providers under the hood and supporting 2,800+ assets.

Get $50 in USDT by signing up and using "CRYPTORADAR" as promo code for your first swap

Customer Reviews

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erazmrot
erazmrot Georgia
Verified User
5.0

My specific use case is withdrawing staking rewards earned from atom and converting them into USDT. Small sums, from around $30 to 80. Never ran into problems, typically takes between 3 to 5 minutes at most, longest being 15

4 months ago - Report

Tracey_Fakename
Tracey_Fakename United States
4.0

I have used SimpleSwap often since 2020. I have only had 2 transactions fail. Both times, the customer support team retrieved the coins, although it took many hours. I have had good luck with them, despite what others may say.

4 months ago - Report

d7812438
d7812438 Germany
1.0

I cannot recommend using SimpleSwap after my experience.

On May 4, 2026, I sent 9000 USDT (TRC20) through Exchange ID: rpl10eml9qcmkkmj. Shortly after, my funds were frozen with the message: “Your exchange needs additional attention… Due to technical reasons, we couldn’t complete it.”

I fully completed KYC and provided all requested information, but my funds are still being held. Support does not provide clear explanations, timelines, or meaningful updates.

At this point:

transaction unresolved,
refund not processed,
no transparency from compliance team.

Very concerning experience, especially considering the amount involved. Be careful — your funds may be frozen for an undefined period even after passing KYC.

4 months ago - Report

Ethan_Blake
Ethan_Blake United States
Verified Purchase Verified User
4.8

Amelia was incredibly helpful, patient, and professional throughout my support request. She clearly explained everything, guided me to the right resources, and made the process smooth and easy. I really appreciated her friendly and attentive service—definitely a 10/10!

4 months ago - Report

stan1
stan1 Georgia
Verified Purchase Verified User
5.0

Took a bit longer than i expected but the swap completed fine. no account needed, just entered my wallet address and sent the funds. support replied quickly when i had a question. Decent experience overall

5 months ago - Report

Jameshill
Jameshill United Kingdom
5.0

Such a fast and smooth process helped massively by Paul. Highly recommended

5 months ago - Report

Ming
Ming Russia
Verified User
5.0

I have been using this service well so far.

I encountered an unexpected problem today, but it was resolved successfully.

I am especially grateful for the support team's assistance and am extremely satisfied.

I highly recommend it.

5 months ago - Report

derrickjackson
derrickjackson Czechia
Verified User
4.5

Rates were ok, swap went through without problems. no account which is convenient. Sent to a wrong network once, my bad, support helped out. Would use again

5 months ago - Report

adamkuhn
adamkuhn Netherlands
Verified User
4.8

swaps are fast, little fees and good support, I am happy with SimpleSwap

6 months ago - Report

jopoteyij
jopoteyij Sweden
Verified Purchase Verified User
2.8

On March 30, 2026, I started an exchange. After sending my deposit, it was immediately stopped — “flagged by security system”. They forced me to complete KYC via SumSub link, which I did right away.
Since then, over 17 hours of delays and empty promises:

“We’ll escalate to senior colleagues”
“Case still under review”
“We apologize for the delay, will notify you soon”

No clear explanation, no timeline, no refund, no release of my money. Just generic copy-paste replies while my crypto stays frozen.
This is not a smooth “instant” swap service — it’s a classic funds-lock tactic under AML excuses. Many other users report the same nightmare on forums.
SimpleSwap takes your deposit fast but gives zero accountability afterward. Extremely poor support and zero transparency.
If you value control over your money, avoid SimpleSwap completely. My funds are still stuck and I have zero trust left in them.

6 months ago - Report

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