2.6 / 5
17 user ratings
Integrated Wallet
Business Accounts
Affiliate Program
Two-factor Authentication
Based in Hong Kong SAR China
HitBTC
HitBTC is a cryptocurrency exchange, founded in 2013. It's main purpose is to exchange cryptocurrencies to other cryptocurrencies and it is focused to be used by experts.
Customer Reviews
B2FIL
Verified Purchase
Verified User
1.5
I still can't withdraw my DOGE. The withdrawal service has been "OFFLINE" for months.
For other cryptos, the transfer fees are exorbitant!
I'm starting to think that HITBTC is a scam and that French users should sue them, but how?
Translated from French. Show Original
Je ne parviens toujours pas à retirer mes DOGE. Le service de retrait est "OFFLINE" depuis des mois.
Pour les autres cryptas, les frais de transfert sont exorbitants !
Je commence à penser que HITBTC est une arnaque et que les utilisateurs Français devrait les attaquer en justice, mais comment faire ?
4 months ago - Report
arne
Verified Purchase
Verified User
1.8
Hitbtc are scammers. I can only sell my dogecoins, 60,000, for $600, they are currently worth about $25,000. Transfer is not possible due to technical problems for about 5 years
Translated from German. Show Original
Hitbtc sind Betrüger. Kann meine dogecoins, 60000 nur für 600 Dollar verkaufen, sind aktuell ca 25000 Dollar wert. Transfer ist nicht möglich wegen technischer Probleme seit ca 5 Jahren
6 months ago - Report
JP1234
Verified Purchase
1.2
Word to the Wise: DO NOT USE HitBTC!!!
Broken wallet for >1yr! Can't access assets, monthly inactivity fee charged, refusal to fix problem... exchange is broken=costs customer money
Over 1.5 years ago, I had assets in a DAG wallet with them that went down for maintenance. I've contacted them multiple times to which they continued to say "be patient" and now they have begun charging 'inactivity fees' for assets that I legitimately cannot move. However, they have no issue extracting the DAG in my wallet for themselves to cover those fees, and continue to hide behind their Terms of Service that were updated AFTER this problem began and I was locked out of my wallet. Should go without saying that Terms of Service, go both ways, and the organization must actually be capable of providing the service in to bid their customers to it.
I should have listened when everyone told me it was a s--t exchange. Thankfully, I never entrusted them with any substantial amounts.
1 year ago - Report
Andrey
Verified User
1.8
The service is scammer. I made sequentially sell-buy-sell-buy orders market orders (time frame about 2 mins) which has to be placed by market price ~43000 USDT/BTC but instead I got buy the next:
Time 2022-03-25 10:32:07 Market Sell > 39 709.23 USDT/BTC
Time 2022-03-25 10:44:39 Market Buy > 48 391.99 USDT/BTC
Time 2022-03-25 10:47:00 Market Sell > 39 587.83 USDT/BTC
Time 2022-03-25 10:49:39 Market Buy > 48 333.43 USDT/BTC
Those who understand that it is impossible because during couple of minutes the price can't such volatility about 9 tousand bucks
The second.
There was no any information about withdrawal fees on their website but at the end it turned out of 40 bucks for nothing.
After mailing with support I just got:
"I am sorry the BTC fee rate turned out to be not what you expected."
Wtf? Really, you are serious?
3 years ago - Report
jackbo
1.8
I used it for a month to exchange smaller altcoins. I saw the price for dogecoins beeing very low there and fall for it, sended more money to buy. Now I realize, DOGECOIN cant be withdrawn and there are stuck in hitbtc. Its probably some sort of SCAM, you find reports of users to this all over the net, its going on since months.
3 years ago - Report
MrSardine
1.0
This exchange is scam. Some coins are not able to be withdrawn for over a months now and the price within the exchange is like 1/3 of the official one. SCAM!
4 years ago - Report
Marcel123
1.0
I was happy with HitBTC for a long time, but what's been going on there for a short time is just a joke. A few cryptocurrencies have been blocked for almost 2 months, no transfers to other platforms or wallets are possible. This logically leads to a distortion of the price on the platform. While prices are booming on other platforms, they are stagnating at 50% of the market value on hitbtc. There are no proper statements or anything like that, the support is a disaster. In addition, those responsible are virtually unidentifiable. All information on addresses and names is lost somewhere. Conclusion: I got everything I could from the platform and can only advise everyone to choose a different platform. 10% of my investments are still "trapped" on hitbtc.
Translated from German. Show Original
Ich war lange Zeit zufriden mit HitBTC, doch was dort seit kurzer Zeit los istm ist einfach eine Frechheit. Seit fast 2 Monaten werden ein paar Cryptowährungen geblockt, es sind keine Transfers zu anderen Plattformen oder Wallets möglich. Das führt logischerweise zu einer Verzerrung des Preises auf der Plattform. Während auf anderen Plattformen die Preise haussieren, stagnieren sie auf hitbtc bei 50% des Marktwertes. Es gibt keine ordentlichen Statements oder ähnliches, der Support ist eine Katastrophe. Dazu kommt dass die Verantwortlichen quasi nicht identifizierbar sind. Alle Angaben zu Adressen und Namen verlaufen irgendwo im Sand. Fazit: Ich hab alles von der Plattform geholt was geht und kann nur jedem raten eine andere Plattform zu wählen. 10% meiner Investments sind immernoch auf hitbtc "gefangen".
4 years ago - Report
lattyined
Verified User
4.0
Clunky at first, there's a premium on the withdrawal costs. Otherwise it's a decent platform. My suggestion for newcomers is to fulfill your KYC before you get prompted as I've seen many people complain about it, a bit of foresight is enough to save you some trouble. GL out there
5 years ago - Report
cryboo
4.0
I trade on hitbtc regularly and I think that I know this platform quite well. It's easy in use and has a large trading volume. All needed trading options are presented although it would be great if they added fiat-to-crypto pairs. Customer service is quite alright considering how many users this exchange has.
5 years ago - Report
ronn2048
4.8
That's a user-friendly exchange with hundreds of trading pairs. It works quite stably. The support team could have been responding quicker. I think this platform is a legit one.
5 years ago - Report
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