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1.8 / 5

18 user ratings

Ease of Use

2.0

Value for Money

1.0

Verification

3.0

Support

1.0

Integrated Wallet
Mobile App
Affiliate Program
Two-factor Authentication
Virtual Currency Service License in Estland
Based in Estonia

Change Invest

Estonian-based company Change Invest has launched a mobile cryptocurrency trading app called Change through which users enjoy commission-free trades when investing into cryptocurrencies.

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ihrvojevic
ihrvojevic
Verified Purchase Verified User
2.0

Don't invest here. They have stupid management, they stole everything from me because I was inactive for a few months, passive account maintenance fees.. +250EUR GONE.

1 week ago - Report

larsmosr
larsmosr
1.5

What the hell are passive account maintenance fees??? 20€ they are crazy!!
This is insane, I am a long term holder, I don't go into my account often and they charged me every month without my consent!
This is the worst app experience I have ever had.

They just debited 100€ like that and don't even have the courtesy to inform their customers that something is happening every month? I can't believe how they rip people off like this. What an absolute disgrace to be treated like this. I have been using the app since 2021.

Translated from German. Show Original

Was zum Teufel sind passive Kontoführungsgebühren??? 20€ sind die verrückt!!
Das ist Wahnsinn, ich bin ein Langzeitinholder, ich gehe nicht oft auf mein Konto und sie haben mich jeden Monat ohne meine Zustimmung belastet!
Das ist die schlechteste App-Erfahrung, die ich je gemacht habe.

Sie haben einfach so 100€ abgebucht und haben nicht einmal die Höflichkeit, ihre Kunden darüber zu informieren, dass jeden Monat etwas passiert? Ich kann nicht glauben, wie sie die Leute so verarschen. Was für eine absolute Schande, so behandelt zu werden. Ich benutze die App seit 2021.

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2 months ago - Report

exic
exic
Verified Purchase Verified User
1.8

I was quite happy for a while and planned to hold and monitor my coins, buy more if necessary, etc.
Last year, with an "update to the Terms of Service", a "passive account" fee was suddenly introduced, which meant that Change automatically sold me coins worth €120 within the last few months and thus paid the fee. Only last month there was a first reminder that I should do something if I wanted to avoid the fee. Phew!
At the communication/transparency level, it's all the way down and trust is gone. Support not very understanding or supportive.

Translated from German. Show Original

Ich war eine Weile ganz zufrieden und hatte vor, meine Coins zu halten und zu beobachten, ggf. nachzukaufen etc.
Letztes Jahr wurde dann mit einer "Update der Terms of Service" plötzlich eine "passive account"-Gebühr eingeführt, wodurch mir innerhalb der letzten Monaten Coins im Wert von 120€ automatisch von Change verkauft und damit die Gebühr bezahlt wurde. Erst letzten Monat gab es dann mal eine erste Erinnerung, dass ich was tun sollte, falls ich die Gebühr vermeiden will. Puh!
Auf Kommunikations-/Transparenzebene ganz unten und Vertrauen ist weg. Support wenig verständnisvoll oder unterstützend..

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8 months ago - Report

Ephraim1977
Ephraim1977
Verified User
3.0

It used to be great, but after you want to sell cryptos, the acc is blocked and thousands of things are demanded. The money is still not there and is stuck in the app! Something like that is impossible

Translated from German. Show Original

Waren mal super aber nach dem man Kryptos verkaufen will wird der acc gesperrt und es werden tausende Sachen verlangt . Das Geld ist immernoch nicht da und hängt in der App! Unmöglich sowas

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1 year ago - Report

Frantisek
Frantisek
Verified Purchase
3.2

I created my account on October 2021.
I was selling BTC and sending Euros to my Revolut account. Overall, it was around 13000 euros.
In December my account got deactivated.
I sent them my bank statement with two payments from selling my two flats. the contracts regarding the sale of my flats.
They wanted to know the purpose of the money. I sent them the information that I spent it on building my garden lake, and I sent the photos.
They wanted screenshots of my hardware wallet therefore, I made them and sent them.
They asked me: "Could you please tell us from where you received that transaction and what its purpose was?"
The transaction about which they asked had been made eight months before I created my Change Invest account. It was sent from some exchange with KYC. And not coins from coin join; it was made just like the other deposits. I lost all of my patience and didn't tell them the exchange office's name.
On January 27, My account was closed. I don"t suggest these guys.

2 years ago - Report

JakobMueller
JakobMueller
Verified Purchase
5.0

By far the best crypto exchange on the market!
Change Invest is an exchange and a wallet in one.
The app is simply sensational, there are no fees (really 0.00%!) And with the new cash management you get 2% annual interest.
If you want to buy Bitcoin or other crypto currencies quickly, easily and cheaply, nothing can ignore Change Invest.
Everything is really perfect - simple operation, very user-friendly and fast in-app chat service in case something does not go as desired. In any case, this European (!) App is very, very recommendable! I've been using the app for more than 1.5 years now and with the best of intentions I can't imagine myself ever buying Bitcoin any other way

Translated from German. Show Original

Die mit Abstand beste Kryptobörse am Markt!
Change Invest ist Börse und Wallet in einem.
Die App ist einfach sensationell, Gebühren sind nicht vorhanden (wirklich 0,00%!) und mit dem neuen Cash Management bekommt man 2% annual interest.
Wenn man schnell, einfach und günstig Bitcoin oder andere Kryptowährungen kaufen will führt nichts mehr an Change Invest vorbei.
Es ist wirklich alles perfekt - einfache Bedienung, sehr nutzerfreundlich und schneller In-App-Chat-Service falls einmal etwas nicht wie gewünscht klappen sollte. Auf jeden Fall ist diese europäische (!) App sehr sehr empfehlenswert! Ich benutze die App jetzt seit mehr als 1,5 Jahren und kann mir bei bestem Willen nicht vorstellen, jemals wieder auf einem anderen Weg Bitcoin kaufen zu werden

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3 years ago - Report

sanderpytsepp
sanderpytsepp
Verified Purchase
5.0

Very good app! Easy to use!

3 years ago - Report

bengoa
bengoa
3.2

They say "no fees trading bitcoin" but this is misleading since they have a big spread (different buy and sell price) with their fee build in, and is higher than other exchanges.

Also if you place a limit order they still process the order at whatever price they want, not the price you set. To avoid.

3 years ago - Report

Bradd
Bradd
1.0

Couldn't even get pass the verification process. Too long and too many complications. I was on week 3 of wait (Interchanging e-mails with support) then i just gave up.

4 years ago - Report

lior
lior
Verified User
1.0

If your an amateur and you like to sit and wait for over 10 hours of withdrawal.
Go ahead and use this app.
All I had since I’ve verified and deposited money into this exchange.
Is issues to take it out.
Already 2 months trying to close my account.
They just won’t let you.
Even though provided each and every document required. More over asking for endless personal details.
Worst than my centralized bank.
So please do yourself a favor and stay away.

4 years ago - Report

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