Kraken Kraken
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3.9 / 5

33 user ratings

Ease of Use

3.3

Value for Money

4.1

Verification

3.4

Support

3.9

Spot
Integrated Wallet
Proof Of Reserves
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
US Money Service Business; AU Digital Currency Exchange License, German Mica License
Based in United States

Kraken

Kraken.com is one of the world’s largest and longest-standing cryptocurrency broker trading platforms. Founded in 2011 and headquartered in the U.S., it provides users with access to a wide range of digital assets such as Bitcoin, Ethereum, and many altcoins.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more.

Customer Reviews

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JakobMueller
JakobMueller Austria
Verified Purchase
5.0

By far the best crypto exchange!
+ the lowest buying / selling fees on the market (0.00% -0.26%)
+ no deposit fees and no deposit limit
+ € 5 minimum withdrawal - € 0.09 withdrawal fee
+ extremely fast and very competent customer support

Translated from German. Show Original

Die mit Abstand beste Kryptobörse!
+ die niedrigsten Kauf-/VerkaufsgebĂĽhren am Markt (0,00%-0,26%)
+ keine EinzahlungsgebĂĽhren und kein Einzahlungslimit
+ 5€ Mindestauszahlung - 0,09€ Auszahlungsgebühr
+ extrem schneller und sehr kompetenter Kundensupport

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5 years ago - Report

caloon
caloon
Verified Purchase Verified User
3.5

Kraken was the first exchange I signed up to, but I never actually got to buy anything because it's very badly designed.
It also has had some big performance issues within peak times, e.g. around the time of the Bitcoin all-time-high last December. The situation has improved now, but this might just be down to decreased trading volume...

8 years ago - Report

cryptotrez
cryptotrez Germany
Verified User
4.8

For me the best provider in Europe. Deposit and payment via SEPA within one business day! Fast verification and easy operation. Simply TOP

Translated from German. Show Original

FĂĽr mich der beste Anbieter in Europa. Einzahlung und Auszahlung per SEPA innerhalb von einem Werktag! Schnelle Verifizierung und leichte Bedienung. Einfach TOP

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7 years ago - Report

mybetisETH
mybetisETH France
4.2

5/5 - support team
5/5 - limits seggregation
4/5 - new layout and design
4/5 - site maintenance
Bonus - API and it works!

It's a long fight but they have got great support army. Guess half of their objective is already accomplished!

7 years ago - Report

denis_r
denis_r Italy
Verified User
4.2

Best market overall, have been using it for more than 4 years with 0 issues. Would recommend.

5 years ago - Report

ManosPediotis
ManosPediotis Greece
Verified User
4.5

Secure and Easy for begginers

4 years ago - Report

normalwert
normalwert Germany
Verified User
4.5

No deposit fee or limit, very good support that helps you quickly. I once paid the wrong money, so not on me, I got it back quickly. I lost 2FA. Account was free again after a day

Translated from German. Show Original

Keine EinzahlungsgebĂĽhr oder limit, sehr guter Support der ein schnell hilft. Hab mal Geld falsch eingezahlt, also nicht auf mich, bekam ich schnell wieder. 2FA hab ich verloren . Konto war nach nem Tag wieder frei

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4 years ago - Report

BTCOnly
BTCOnly United States
3.5

It's good but not for beginners

3 years ago - Report

kieselbert
kieselbert Germany
Verified Purchase
1.8

Did everything work at first until a deposit from Cryptos (Aragon) was not credited. All help pages searched through again, everything was done correctly, so written to support. This then held me out for 1.5 months. One is overloaded. Then the answer:
Aragon had a log update. However, kraken did not notice the update and therefore did not write anything about it in their notes on deposits. The process of "finding these cryptos would allegedly be too time-consuming", "they are very sorry", but the money is gone. Kraken has the coins worth 500 € in her wallet and is now keeping the story to an end. I thought a stock market shouldn't make it that easy and that's a NoGo.

Translated from German. Show Original

Hat auch zunächst alles funktioniert, bis dann eine Einzahlung von Cryptos (Aragon) nicht gutgeschrieben wurde. Nochmal alle Hilfeseiten durchgeforstet, alles richtig gemacht, also an den Support geschrieben. Dieser hat mich dann erstmal 1,5 Monate hingehalten. Man sei überlastet. Dann die Antwort:
Aragon hatte ein Protokollupdate. Das mit dem Update hat kraken aber nicht mitbekommen und deshalb auch bei ihren Hinweisen für Einzahlungen nichts dazu geschrieben. Der Vorgang "diese Cryptos nun zu finden wäre angeblich zu aufwendig", "es tut ihnen sehr leid", aber das Geld ist weg. Kraken hat die Coins im Wert von 500€ in ihrer Wallet und behält die nun einfach, Geschichte zu Ende. Ich denkte so einfach darf es sich eine Börse nicht machen und das ist ein NoGo.

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5 years ago - Report

Monday
Monday
Verified Purchase Verified User
4.0

Kraken has had many technical issues and downtimes in the past. In the last months this has improved and trading was pretty stable. The UI looks outdated but it works. All trading features, including margin trading are available.

My experience with the Kraken support is pretty positive. I had an issue with a bank transfer (wrong reference) and the support was very helpful and solved the issue within 3 days.

8 years ago - Report

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