4.0 / 5
31 user ratings
Ease of Use
3.4
Value for Money
4.3
Verification
3.6
Support
4.0
Kraken
Kraken, founded in 2011 and based in the U.S., is a global cryptocurrency broker. It is the world's largest bitcoin exchange in terms of euro volume and liquidity.
Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more.
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Kraken Review 2021
What is Kraken? Kraken is a cryptocurrency exchange platform that offers a wide range of investment options to both individuals and institutions in over 200 countries across the world. Kraken also supports almost 100 different cryptocurrencies including the most popular ones like Bitcoin, Ethereum, or Cardano, among others. History of...
Customer Reviews

JakobMueller
5.0
By far the best crypto exchange!
+ the lowest buying / selling fees on the market (0.00% -0.26%)
+ no deposit fees and no deposit limit
+ € 5 minimum withdrawal - € 0.09 withdrawal fee
+ extremely fast and very competent customer support
Translated from German. Show Original
Die mit Abstand beste Kryptobörse!
+ die niedrigsten Kauf-/Verkaufsgebühren am Markt (0,00%-0,26%)
+ keine Einzahlungsgebühren und kein Einzahlungslimit
+ 5€ Mindestauszahlung - 0,09€ Auszahlungsgebühr
+ extrem schneller und sehr kompetenter Kundensupport
3 years ago - Report

caloon
3.5
Kraken was the first exchange I signed up to, but I never actually got to buy anything because it's very badly designed.
It also has had some big performance issues within peak times, e.g. around the time of the Bitcoin all-time-high last December. The situation has improved now, but this might just be down to decreased trading volume...
6 years ago - Report
cryptotrez
4.8
For me the best provider in Europe. Deposit and payment via SEPA within one business day! Fast verification and easy operation. Simply TOP
Translated from German. Show Original
Für mich der beste Anbieter in Europa. Einzahlung und Auszahlung per SEPA innerhalb von einem Werktag! Schnelle Verifizierung und leichte Bedienung. Einfach TOP
5 years ago - Report

mybetisETH
4.2
5/5 - support team
5/5 - limits seggregation
4/5 - new layout and design
4/5 - site maintenance
Bonus - API and it works!
It's a long fight but they have got great support army. Guess half of their objective is already accomplished!
5 years ago - Report
denis_r
4.2
Best market overall, have been using it for more than 4 years with 0 issues. Would recommend.
4 years ago - Report
ManosPediotis
4.5
Secure and Easy for begginers
3 years ago - Report
normalwert
4.5
No deposit fee or limit, very good support that helps you quickly. I once paid the wrong money, so not on me, I got it back quickly. I lost 2FA. Account was free again after a day
Translated from German. Show Original
Keine Einzahlungsgebühr oder limit, sehr guter Support der ein schnell hilft. Hab mal Geld falsch eingezahlt, also nicht auf mich, bekam ich schnell wieder. 2FA hab ich verloren . Konto war nach nem Tag wieder frei
3 years ago - Report

BTCOnly
3.5
It's good but not for beginners
1 year ago - Report

kieselbert
1.8
Did everything work at first until a deposit from Cryptos (Aragon) was not credited. All help pages searched through again, everything was done correctly, so written to support. This then held me out for 1.5 months. One is overloaded. Then the answer:
Aragon had a log update. However, kraken did not notice the update and therefore did not write anything about it in their notes on deposits. The process of "finding these cryptos would allegedly be too time-consuming", "they are very sorry", but the money is gone. Kraken has the coins worth 500 € in her wallet and is now keeping the story to an end. I thought a stock market shouldn't make it that easy and that's a NoGo.
Translated from German. Show Original
Hat auch zunächst alles funktioniert, bis dann eine Einzahlung von Cryptos (Aragon) nicht gutgeschrieben wurde. Nochmal alle Hilfeseiten durchgeforstet, alles richtig gemacht, also an den Support geschrieben. Dieser hat mich dann erstmal 1,5 Monate hingehalten. Man sei überlastet. Dann die Antwort:
Aragon hatte ein Protokollupdate. Das mit dem Update hat kraken aber nicht mitbekommen und deshalb auch bei ihren Hinweisen für Einzahlungen nichts dazu geschrieben. Der Vorgang "diese Cryptos nun zu finden wäre angeblich zu aufwendig", "es tut ihnen sehr leid", aber das Geld ist weg. Kraken hat die Coins im Wert von 500€ in ihrer Wallet und behält die nun einfach, Geschichte zu Ende. Ich denkte so einfach darf es sich eine Börse nicht machen und das ist ein NoGo.
3 years ago - Report

Monday
4.0
Kraken has had many technical issues and downtimes in the past. In the last months this has improved and trading was pretty stable. The UI looks outdated but it works. All trading features, including margin trading are available.
My experience with the Kraken support is pretty positive. I had an issue with a bank transfer (wrong reference) and the support was very helpful and solved the issue within 3 days.
6 years ago - Report
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