Kraken

Kraken is a globally operating US-based crypto broker founded in 2011 and the world's largest bitcoin exchange in euro volume and liquidity.

Customer Reviews

BTCOnly
BTCOnly
3.5

It's good but not for beginners

2 months ago

Nissos
Nissos
1.8

Very bad stock market for me, customer support is zero points. I couldn't find any care for my problem. They always gave me the same answer.

Translated from Turkish. Show Original

Benin icin cok kotu borsa musteri destegi sifir puan.Sorunuma care bulamadim hep ayni cevap parami yediler.

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10 months ago

Oma2
Oma2
Verified User
4.2

It's such an amazing wallet, easy-to-use, user friendly and not bombarded with unuseful interface. The trading pattern is easy to understand,easy to use for trading but am unable to complete my phone number verification ( code was not sent)

1 year ago

AlexandarS
AlexandarS
5.0

Never had a better support experience from any company in the financial space let alone crypto. While I am a new customer I was able to try out their email support and live chat both were quick, and provided just the answers I was looking for. I wish all exchanges had live support, it just works!

1 year ago

normalwert
normalwert
Verified User
4.5

No deposit fee or limit, very good support that helps you quickly. I once paid the wrong money, so not on me, I got it back quickly. I lost 2FA. Account was free again after a day

Translated from German. Show Original

Keine Einzahlungsgebühr oder limit, sehr guter Support der ein schnell hilft. Hab mal Geld falsch eingezahlt, also nicht auf mich, bekam ich schnell wieder. 2FA hab ich verloren . Konto war nach nem Tag wieder frei

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1 year ago

ManosPediotis
ManosPediotis
Verified User
4.5

Secure and Easy for begginers

2 years ago

kieselbert
kieselbert
Verified Purchase
1.8

Did everything work at first until a deposit from Cryptos (Aragon) was not credited. All help pages searched through again, everything was done correctly, so written to support. This then held me out for 1.5 months. One is overloaded. Then the answer:
Aragon had a log update. However, kraken did not notice the update and therefore did not write anything about it in their notes on deposits. The process of "finding these cryptos would allegedly be too time-consuming", "they are very sorry", but the money is gone. Kraken has the coins worth 500 € in her wallet and is now keeping the story to an end. I thought a stock market shouldn't make it that easy and that's a NoGo.

Translated from German. Show Original

Hat auch zunächst alles funktioniert, bis dann eine Einzahlung von Cryptos (Aragon) nicht gutgeschrieben wurde. Nochmal alle Hilfeseiten durchgeforstet, alles richtig gemacht, also an den Support geschrieben. Dieser hat mich dann erstmal 1,5 Monate hingehalten. Man sei überlastet. Dann die Antwort:
Aragon hatte ein Protokollupdate. Das mit dem Update hat kraken aber nicht mitbekommen und deshalb auch bei ihren Hinweisen für Einzahlungen nichts dazu geschrieben. Der Vorgang "diese Cryptos nun zu finden wäre angeblich zu aufwendig", "es tut ihnen sehr leid", aber das Geld ist weg. Kraken hat die Coins im Wert von 500€ in ihrer Wallet und behält die nun einfach, Geschichte zu Ende. Ich denkte so einfach darf es sich eine Börse nicht machen und das ist ein NoGo.

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2 years ago

JakobMueller
JakobMueller
Verified Purchase
5.0

By far the best crypto exchange!
+ the lowest buying / selling fees on the market (0.00% -0.26%)
+ no deposit fees and no deposit limit
+ € 5 minimum withdrawal - € 0.09 withdrawal fee
+ extremely fast and very competent customer support

Translated from German. Show Original

Die mit Abstand beste Kryptobörse!
+ die niedrigsten Kauf-/Verkaufsgebühren am Markt (0,00%-0,26%)
+ keine Einzahlungsgebühren und kein Einzahlungslimit
+ 5€ Mindestauszahlung - 0,09€ Auszahlungsgebühr
+ extrem schneller und sehr kompetenter Kundensupport

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2 years ago

denis_r
denis_r
Verified User
4.2

Best market overall, have been using it for more than 4 years with 0 issues. Would recommend.

3 years ago

kresman
kresman
2.0

Takes too long and my first born to set up and get cash too. Too complicated.

3 years ago

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