Kraken

Kraken is a globally operating US-based crypto broker founded in 2011 and the world's largest bitcoin exchange in euro volume and liquidity.

Customer Reviews

AlexandarS
AlexandarS
5.0

Never had a better support experience from any company in the financial space let alone crypto. While I am a new customer I was able to try out their email support and live chat both were quick, and provided just the answers I was looking for. I wish all exchanges had live support, it just works!

1 year ago

normalwert
normalwert
Verified User
4.5

No deposit fee or limit, very good support that helps you quickly. I once paid the wrong money, so not on me, I got it back quickly. I lost 2FA. Account was free again after a day

Translated from German. Show Original

Keine Einzahlungsgebühr oder limit, sehr guter Support der ein schnell hilft. Hab mal Geld falsch eingezahlt, also nicht auf mich, bekam ich schnell wieder. 2FA hab ich verloren . Konto war nach nem Tag wieder frei

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2 years ago

kieselbert
kieselbert
Verified Purchase
1.8

Did everything work at first until a deposit from Cryptos (Aragon) was not credited. All help pages searched through again, everything was done correctly, so written to support. This then held me out for 1.5 months. One is overloaded. Then the answer:
Aragon had a log update. However, kraken did not notice the update and therefore did not write anything about it in their notes on deposits. The process of "finding these cryptos would allegedly be too time-consuming", "they are very sorry", but the money is gone. Kraken has the coins worth 500 € in her wallet and is now keeping the story to an end. I thought a stock market shouldn't make it that easy and that's a NoGo.

Translated from German. Show Original

Hat auch zunächst alles funktioniert, bis dann eine Einzahlung von Cryptos (Aragon) nicht gutgeschrieben wurde. Nochmal alle Hilfeseiten durchgeforstet, alles richtig gemacht, also an den Support geschrieben. Dieser hat mich dann erstmal 1,5 Monate hingehalten. Man sei überlastet. Dann die Antwort:
Aragon hatte ein Protokollupdate. Das mit dem Update hat kraken aber nicht mitbekommen und deshalb auch bei ihren Hinweisen für Einzahlungen nichts dazu geschrieben. Der Vorgang "diese Cryptos nun zu finden wäre angeblich zu aufwendig", "es tut ihnen sehr leid", aber das Geld ist weg. Kraken hat die Coins im Wert von 500€ in ihrer Wallet und behält die nun einfach, Geschichte zu Ende. Ich denkte so einfach darf es sich eine Börse nicht machen und das ist ein NoGo.

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2 years ago

Monday
Monday
Verified Purchase Verified User
4.0

Kraken has had many technical issues and downtimes in the past. In the last months this has improved and trading was pretty stable. The UI looks outdated but it works. All trading features, including margin trading are available.

My experience with the Kraken support is pretty positive. I had an issue with a bank transfer (wrong reference) and the support was very helpful and solved the issue within 3 days.

5 years ago

Bitbitboom
Bitbitboom
5.0

I need to write about my support experience with Kraken, it is the best service in the industry so far! I mean who wants to wait for an answer when you have a large leveraged position on the line! I was able to connect with a knowledgeable agent immediately, and they were able to walk me through the issue right then, without delay! Kraken is the 5th exchange have tried, although they have recently updated their KYC requirements, I still feel safer on this exchange than on any other. Keep up the good work

4 years ago

caloon
caloon
Verified Purchase Verified User
4.8

Kraken is one of the longest-standing crypto exchanges and since it's recent overhaul also fairly easy-to-use. Verification it a breeze and currently takes less than an hour (even with manual review).

4 years ago

bellemi
bellemi
Verified User
3.5

Interesting platform, verification isn't fast but liquidity and support makes up for it.

3 years ago

lattyined
lattyined
Verified User
3.5

One of the best out there, a few short comings I've had makes me mark a not so perfect score, but hey, back in the day this I used to convert larger amounts of btc. Recommended.

3 years ago

kresman
kresman
2.0

Takes too long and my first born to set up and get cash too. Too complicated.

3 years ago

Kingjohn
Kingjohn
3.2

Buying was often possible at the best price.

Translated from German. Show Original

Kauf war oftmals zum günstigsten Preis möglich.

Show English translation

4 years ago

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