2.1 / 5
22 user ratings
Business Accounts
Exchange & Wallet License in Estonia
Based in Estonia
Mercuryo
Mercuryo is a B2B crypto on/offramp gateway that allows your customers to seamlessly buy and sell crypto while supporting dozens of local payment methods and currencies.
Customer Reviews
KingJohnWayne
Verified Purchase
Verified User
1.0
Scandalous. I try to buy BTC, the operation fails. I'll try again, it works. Everything ok, I have my BTCs and I can use them as I please. 2 days later I find both transactions debited from my credit card. I write asking for explanations, they reply that due to THEIR ERROR the transaction has still passed and that I will find the money in my mercuryo wallet. I find less money in the wallet, because the BTC has gone down, I ask him to return everything to me, the answer was literally "it's not our problem". I try to get back 90% of what I spent, but they also want a credit card transfer fee, even though we're talking about THEIR MISTAKE! For the second time, I tell myself that it is not their problem.
I try to get my money back, but 3 times the transaction fails, desperate I write again what should I do ... they forgot to write that the transfer works only on mastercard ... but no block on visa. Again "it's not their problem".
Translated from Italian. Show Original
Scandaloso. Provo a comprare BTC, l'operazione fallisce. Ci riprovo, funziona. Tutto ok, ho i miei BTC e li posso usare come mi pare. 2 giorni dopo mi trovo entrambe le transazioni scalate dalla carta di credito. Scrivo chiedendo lumi, mi rispondono che per un LORO ERRORE la transazione è comunque passata e che troverò i soldi nel mio wallet mercuryo. Nel wallet trovo meno soldi, perchè il BTC è sceso, gli chiedo di rendermi tutto, la risposta è stata letteralmente "non è un nostro problema". Provo a riprendermi il 90% di quel che ho speso, ma vogliono anche una commissione per il trasferimento nella carta di credito, nonostante parliamo DI UN LORO ERRORE! Per la seconda volta, mi rispondo che non è un loro problema.
Provo a riprendermi i soldi, ma per 3 volte la transazione fallisce, disperato scrivo nuovamentecosa devo fare...si erano dimenticati di scrivere che il trasferimento funziona solo su mastercard...ma non nessun blocco su visa. Di nuovo "non è un problema loro".
4 years ago - Report
buvvaxfem
Verified Purchase
Verified User
1.0
Not sure what all the 5 star reviews are about - they are pretty fake by the looks of it.
It’s the first time I’ve signed up to a Bitcoin wallet/app and after they asked me to confirm my bank card (by asking me to send them pictures of both sides of my card), they told me my account is permanently closed without a reason.
I asked several times for the reason but they didn’t even bother getting back to me. When I asked them to delete all my personal data, they refused.
No doubt some uneducated Estonian idiot will reply to this review, telling me they’re sorry for the experience and they will look into it further. No thanks - I’ll stick to Coinbase.
4 years ago - Report
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