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2.9 / 5

23 user ratings

Ease of Use

2.8

Value for Money

2.3

Verification

3.7

Support

2.6

Integrated Wallet
Staking
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License
Based in Austria

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Exchange Review
Bitpanda Buying Guide: Full Review, Tutorial & Platform Walkthrough (2025)

In today’s fast-evolving digital finance world, choosing a secure and innovative platform is crucial for investors of all levels. Bitpanda, a fintech company based in Vienna, Austria, has established itself as a leading European crypto broker by offering a wide range of investment options. This Bitpanda review explores the platform’s...

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Bensahla-Tani
Bensahla-Tani
Verified Purchase
2.0

I am sharing my personal experience with the Bitpanda platform to help others avoid the same situation.

Almost a month ago, I invested €35,000 on their site. A few days later, I wanted to withdraw my funds. Since then, it has been completely impossible. My access has been blocked, and I have been asked for a series of documents, which I provided without delay. Despite this, each withdrawal attempt is rejected with new excuses or demands.

Today, I am still unable to recover my money, and my account shows a loss of approximately €7,000. This situation is extremely distressing: I feel trapped, powerless, and completely ignored, even though it's my savings.

Faced with this persistent inability to recover my funds, I have filed a complaint against them.

Translated from French. Show Original

Je partage ici mon expérience personnelle avec la plateforme Bitpanda afin d’éviter à d’autres de vivre la même situation.

Il y a bientôt un mois, j’ai investi 35 000 € sur leur site. Quelques jours plus tard, j’ai souhaité retirer mes fonds. Depuis, cela m’est totalement impossible. Mes accès ont été bloqués, et on m’a demandé une série de documents que j’ai fournis sans aucun retard. Malgré cela, chaque tentative de retrait est repoussée avec de nouvelles excuses ou exigences.

Aujourd’hui, je suis toujours incapable de récupérer mon argent, et mon compte affiche une perte d’environ 7 000 €. Cette situation est extrêmement éprouvante moralement : on se sent piégé, impuissant, complètement ignoré alors qu’il s’agit de mes économies.

Face à cette impossibilité persistante de récupérer mes fonds, j’ai déposé une plainte à leur égard.

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5 days ago - Report

Silviaelizk
Silviaelizk
Verified Purchase
1.5

Since two weeks my funds blocked by bitpanda. I requested closure of account and customer service reply after 2 weeks it may take several more week and I shall not send more requests. No reason no explanation. My activity is limited there and only redact with legal exchanges that implement robust KYC. They do not request any additional documents neither asked questions, just funds and withdrawals are blocked.

2 months ago - Report

Hulpsmurf
Hulpsmurf
Verified User
2.2

Initial all well. Now already months not able to withdraw BTC to my own hard wallet. No real answers from support.

6 months ago - Report

PeterChris
PeterChris
4.8

Very easy to use. Very clear. Fast trading. Constant promotions.

Translated from German. Show Original

Sehr leicht zu bedienen. Sehr übersichtlich. Schnelles Trading. Immer wieder Aktionen.

Show English translation

1 year ago - Report

amrmons
amrmons
Verified Purchase
1.0

The swap fees are very high.
Payout delay despite verified account.

Translated from German. Show Original

Die Swap Gebühren sehr hoch.
Auszahlungsverzögerung trotz verifiziertem Konto.

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1 year ago - Report

ohhgee88
ohhgee88
Verified User
2.0

Juice shop at the highest level
I've been a BitPanda customer for 2 weeks and made 5 deposits.
Unfortunately, I had problems with 3 out of 5 deposits.
1. Bank transfer via Tink:
It says will be available in the wallet immediately but the money was only available after 3 days.
2. Real-time transfer via Giropay:
Unfortunately, the money was not immediately available to me here either, because it requires a manual check.
3. SEPA Instant Transfer:
Here I am still waiting for the money to be credited to my account. According to the article on the Bitpanda homepage it says: 365 days a year, even on public holidays, the money will be available within a few minutes.

If you have a problem, you cannot contact support. There is no such thing as live chat or phone support.

Translated from German. Show Original

Saftladen auf höchstem Niveau
Ich bin seit 2 Wochen Kunde bei BitPanda und habe 5 Einzahlungen getätigt.
Bei 3 von 5 Einzahlungen hatte ich leider Probleme.
1. Banküberweisung via Tink:
Es heißt, wird sofort im Wallet verfügbar sein aber das Geld war erst nach 3 Tagen verfügbar.
2. Echtzeit-Überweisung via Giropay:
Leider stand mir auch hier das Geld nicht sofort zu Verfügung, weil es einer manuellen Überprüfung bedarf.
3. SEPA Instant Überweisung:
Hier warte ich noch immer, dass mir das Geld gutgeschrieben wird. Nach dem Artikel auf der Homepage von Bitpanda heißt es: an 365 Tage, selbst an Feiertagen wird hiermit das Geld innerhalb weniger Minuten zur Verfügung stehen.

Wenn man ein Problem hat, kann man keinen Support kontaktieren. Sowas wie Livechat oder Telefonsupport gibt es nicht.

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2 years ago - Report

skalda
skalda
Verified User
1.0

Avoid this exchange. This is a joke, I wanted to sell some solana to fiat and now they want documents that I no longer have access to because I have been in the crypto space for a long time and the first deposit was in 2017 I don't even know where. The fees are also extremely high. https://support.bitpanda.com/hc/en-us/articles/360010477679

3 years ago - Report

tommymeru
tommymeru
Verified Purchase Verified User
3.2

The prices are unbelievable... in a negative sense. This needs to be improved urgently. They can pay dearly for the simplicity - that's not possible. Bitpanda Pro solves the problem, because there are fair courses - but only buying significantly fewer pairs / coins... annoying.

Translated from German. Show Original

Die Preise sind unfassbar... im negativen Sinne. Hier muss dringend nachgebessert werden. Die lassen sich die Einfachheit teuer bezahlen - das geht gar nicht. Bitpanda Pro löst das Problem, denn dort gibt es faire Kurse - allerdings nur deutlich weniger Paare / Coins zu kaufen... nervt.

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3 years ago - Report

Rogs
Rogs
Verified Purchase
1.5

Account withdrawls disabled for fiat and crypto currency after I liquidated crypto holdings so I could convert to fiat on bitpanda and withdraw. Money now trapped in bitpanda account with no way of removing. Customer service is a joke, avoid at all costs and save yourself the stress.

3 years ago - Report

Bitpandakunde
Bitpandakunde
1.5

I have been a long-standing Bitpanda customer who only had a few coins to offer at the time, but since it was in German and was possible via SEPA transfer, I decided to use it despite extremely high fees and poor spread. Today I wouldn't do it anymore. Tried to pay out money, I was promptly asked to submit proof of middle origin, was not right for me, they ask for everything! Tax return, payslip, stock account statement, salary statement ... so not normal, I sent the documents because I want to get my money ... Unfortunately, the documents are not enough, further account statements are required, I sent ...
Unfortunately that is not enough either, further wage slips must be presented ....
After a long back and forth, I got my money paid out, but I no longer take part in this abuse.
Bitpanda no longer gets my money. Bitpanda can go!

Translated from German. Show Original

Bin langjähriger Bitpanda Kunde, die hatten damals nur ein paar Coins anzubieten, da es aber Deutschprachig war und per SEPA Überweisung möglich war hab mich trotz extrem hohen Gebühren und schlechten Spread dafür entschieden. Heute würde ich es nicht mehr machen. Hab versucht Geld auszuzahlen, prompt bekam ich aufforderung um einen mittelherunkunftsnachweis vorzulegen, war mir nicht recht, die verlangen alles! Steuererklärung, Lohnzettel, Aktiendepotauszug, Gehaltskontoauszug.... also nicht normal so was, hab die Unterlagen gesendet da ich an mein geld kommen möchte... Leider reichen die unterlagen nicht, weitere Kontoauszüge werden verlangt, hab ich gesendet...
Leider reich das auch nicht, weitere Lohnzettel müssen vorgelegt werden....
Nach langen hin und her hab ich mein Geld doch ausbezahlt bekommen aber diese Misshandlung mache ich nicht mehr mit.
Mein Geld bekommt Bitpanda nicht mehr. Bitpanda kann weg!

Show English translation

4 years ago - Report

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