Mercuryo

Danger!!!
Deposit via Visa / Mastercard no problem, bought for around 7500 € BTC, ETH, BAT & EGLD. After 1 week increased to € 8500, payment not possible. Allegedly technical problems or problems with the credit card. Was asked for the following: I found a problem with your selling cryupto.
To proceed further, please upload photo of card mask.
You can upload it to this chat, or send it via e-mail to support@mercuryo.io
Card mask sample
Photo of the front side of the card the first 6 and last 4 digits of your bank card (rest of the digits are covered / shaded) and photo of the back of the card where the CVC code is covered / shaded) as seen below
(original text) followed by 2 corresponding instructional images (front / back of the credit card)

Absolute nonsense, beware of fraud !!!

Translated from German. Show Original

Achtung!!!
Einzahlung via Visa/Mastercard kein Problem, für rund 7500€ BTC, ETH, BAT & EGLD gekauft. Nach 1 Woche auf 8500€ gestiegen, Auszahlung nicht möglich. Angeblich technische Probleme, bzw Probleme mit der Kreditkarte. Wurde um folgendes gebeten: I found a problem with your selling cryupto.
To proceed further, please upload photo of card mask.
You can upload it to this chat, or send it via e-mail to support@mercuryo.io
Card mask sample
Photo of the front side of the card the first 6 and last 4 digits of your bank card (rest of the digits are covered/shaded) and photo of the back of the card where the CVC code is covered/shaded) as seen below
(original Text) gefolgt von 2 entsprechenden anleitenden Bildern (Vor/Rückseite der Kreditkarte)

Absoluter Unsinn, Vorsicht Betrug!!!

Show English translation

Scandalous. I try to buy BTC, the operation fails. I'll try again, it works. Everything ok, I have my BTCs and I can use them as I please. 2 days later I find both transactions debited from my credit card. I write asking for explanations, they reply that due to THEIR ERROR the transaction has still passed and that I will find the money in my mercuryo wallet. I find less money in the wallet, because the BTC has gone down, I ask him to return everything to me, the answer was literally "it's not our problem". I try to get back 90% of what I spent, but they also want a credit card transfer fee, even though we're talking about THEIR MISTAKE! For the second time, I tell myself that it is not their problem.
I try to get my money back, but 3 times the transaction fails, desperate I write again what should I do ... they forgot to write that the transfer works only on mastercard ... but no block on visa. Again "it's not their problem".

Translated from Italian. Show Original

Scandaloso. Provo a comprare BTC, l'operazione fallisce. Ci riprovo, funziona. Tutto ok, ho i miei BTC e li posso usare come mi pare. 2 giorni dopo mi trovo entrambe le transazioni scalate dalla carta di credito. Scrivo chiedendo lumi, mi rispondono che per un LORO ERRORE la transazione è comunque passata e che troverò i soldi nel mio wallet mercuryo. Nel wallet trovo meno soldi, perchè il BTC è sceso, gli chiedo di rendermi tutto, la risposta è stata letteralmente "non è un nostro problema". Provo a riprendermi il 90% di quel che ho speso, ma vogliono anche una commissione per il trasferimento nella carta di credito, nonostante parliamo DI UN LORO ERRORE! Per la seconda volta, mi rispondo che non è un loro problema.
Provo a riprendermi i soldi, ma per 3 volte la transazione fallisce, disperato scrivo nuovamentecosa devo fare...si erano dimenticati di scrivere che il trasferimento funziona solo su mastercard...ma non nessun blocco su visa. Di nuovo "non è un problema loro".

Show English translation