Mercuryo

Scandalous. I try to buy BTC, the operation fails. I'll try again, it works. Everything ok, I have my BTCs and I can use them as I please. 2 days later I find both transactions debited from my credit card. I write asking for explanations, they reply that due to THEIR ERROR the transaction has still passed and that I will find the money in my mercuryo wallet. I find less money in the wallet, because the BTC has gone down, I ask him to return everything to me, the answer was literally "it's not our problem". I try to get back 90% of what I spent, but they also want a credit card transfer fee, even though we're talking about THEIR MISTAKE! For the second time, I tell myself that it is not their problem.
I try to get my money back, but 3 times the transaction fails, desperate I write again what should I do ... they forgot to write that the transfer works only on mastercard ... but no block on visa. Again "it's not their problem".

Translated from Italian. Show Original

Scandaloso. Provo a comprare BTC, l'operazione fallisce. Ci riprovo, funziona. Tutto ok, ho i miei BTC e li posso usare come mi pare. 2 giorni dopo mi trovo entrambe le transazioni scalate dalla carta di credito. Scrivo chiedendo lumi, mi rispondono che per un LORO ERRORE la transazione è comunque passata e che troverò i soldi nel mio wallet mercuryo. Nel wallet trovo meno soldi, perchè il BTC è sceso, gli chiedo di rendermi tutto, la risposta è stata letteralmente "non è un nostro problema". Provo a riprendermi il 90% di quel che ho speso, ma vogliono anche una commissione per il trasferimento nella carta di credito, nonostante parliamo DI UN LORO ERRORE! Per la seconda volta, mi rispondo che non è un loro problema.
Provo a riprendermi i soldi, ma per 3 volte la transazione fallisce, disperato scrivo nuovamentecosa devo fare...si erano dimenticati di scrivere che il trasferimento funziona solo su mastercard...ma non nessun blocco su visa. Di nuovo "non è un problema loro".

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+ 10% fees. For 400€ I paid 43.62€
I contacted customer service. They can't explain to me why. But I think I have my own idea.

To flee !

Translated from French. Show Original

+ de 10% de frais. Pour 400€ j'ai payé 43.62€
J'ai contacté le service client. Ils sont incapable de m'expliquer pourquoi. Mais je pense avoir ma petite idée.

A fuir !

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While I was buying crypto with their service and with my card, they asked for verification inviting me to upload my documents, after doing this after many days they told me that I can no longer use their service. Not reliable, not recommended!

Translated from Italian. Show Original

Mentre compravo crypto con il loro servizio e con la mia carta, chiedono verifica invitandomi a caricare i miei documenti, fatto questo dopo molti giorni mi dicono che non posso più usare il loro servizio. Non affidabile, sconsigliato!

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I bought eth for the optimist network and they entered it into the main ethereum. I contact support and they say that I chose the main network when it's a lie and since it doesn't tell you which network you bought it in, I can't prove it to you, so if you use this service, get out photo before paying so you don't get scammed

Translated from Spanish. Show Original

Compre eth para la red de optimist y me lo ingresaron en ethereum principal me comunico con el soporte y dicen que elegi la red principal cuando es mentira y como no te pone en que red lo compraste no puedo demostrarlo a si que si usan este servicio saquen foto antes de pagar para que no os estafen

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Unfortunately, I can only agree with that. I made a transaction with a debit card and was immediately blocked afterwards.

When the legitimation was through, they suddenly said, without giving any reason, that I couldn't be identified.

"Our compliance measures and regulatory requirements prevent us from sharing specific details about the decision"

The first transaction that worked was extremely expensive!
I was really surprised.

Support is average. I always get an answer, but the quality is of no use.

No idea what that is. In any case, do not take pictures of your cards. Buy your cryptos through other exchanges and ship them from there.

It's more complex, but significantly cheaper 👍🏽

Translated from German. Show Original

Dem kann ich mich leider nur anschließen. Habe eine Transaktion durchgeführt mit einer DebitKarte und war im Anschluss sofort gesperrt.

Als die Legitimation durch war, hat es plötzlich ohne Angaben von Gründen geheißen, man könne mich nicht identifizieren.

"Our compliance measures and regulatory requirements prevent us from sharing specific details about the decision"

Die erste Transaktion die funktionierte, war extrem Teuer!
Habe mich echt gewundert.

Support ist durchschnittlich. Bekomme zwar immer eine Antwort, die jedoch Qualität nichts taugt.

Keine Ahnung was das soll. Macht auf jeden Fall keine Bilder von euren Karten. Kauft eure Kryptos über andere Börsen und versendet sie von dort.

Ist zwar aufwendiger, aber deutlich günstiger 👍🏽

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