2.0 / 5
21 user ratings
Business Accounts
Exchange & Wallet License in Estonia
Based in Estonia
Mercuryo
Mercuryo is a B2B crypto on/offramp gateway that allows your customers to seamlessly buy and sell crypto while supporting dozens of local payment methods and currencies.
Customer Reviews
buvvaxfem
Verified Purchase
Verified User
1.0
Not sure what all the 5 star reviews are about - they are pretty fake by the looks of it.
It’s the first time I’ve signed up to a Bitcoin wallet/app and after they asked me to confirm my bank card (by asking me to send them pictures of both sides of my card), they told me my account is permanently closed without a reason.
I asked several times for the reason but they didn’t even bother getting back to me. When I asked them to delete all my personal data, they refused.
No doubt some uneducated Estonian idiot will reply to this review, telling me they’re sorry for the experience and they will look into it further. No thanks - I’ll stick to Coinbase.
4 years ago - Report
Tigran
Verified Purchase
Verified User
1.0
This is a SCAM. I made BCH selling operation on changelly.com 3 days ago. Till now I didn't receive refunding because of any issue as Mercuryo.io support were saying two days. Today they said that no any transaction - standard schema for scammers. Then I send them screenshots, and I recorded all operation process, and after 5 minutes my transaction history has been restored. But this is not save mercuryo.io. Go away from all exchanges, using mercuryi.io services. Mercuryo.io is a SCAM!!!! FRAUD!!!
3 years ago - Report
Alessandro89
Verified User
1.0
I was scammed, they entered my phone remotely and with Apple Pay they transferred the money to a Mercuryo account registered to me that I never opened, and from that account then transferred to an external eth wallet, money disappeared and the site is not held responsible? They create an account in my name and also allow me to top it up via my Apple Pay and then send it to external wallets? That is, it allowed criminals to steal money and is not responsible, he says. Tomorrow I will file a complaint with the Postal Police, I have already contacted my bank to block the card and formatted the phone to avoid further intrusions. Someone must answer for this. Be careful
Translated from Italian. Show Original
Ho subito una truffa, sono entrati nel telefono da remoto e con Apple Pay hanno trasferito i soldi su un conto Mercuryo intestato a me che però io non l’ho mai aperto, e da quel conto poi trasferito ad un wallet eth esterno, soldi spariti e il sito non si ritiene responsabile? Creano un account a nome mio e permettono pure di ricaricarlo tramite il mio Apple Pay per poi mandarlo a wallet esterni? Cioè ha permesso a dei criminali di rubare soldi e non è responsabile dice. Domani farò una denuncia alla Polizia postale, già ho contattato la mia banca per bloccare la carta e formattato il telefono per evitare altre intrusioni. Qualcuno ne deve rispondere. State attenti
3 months ago - Report
Ddh13
Verified Purchase
Verified User
1.8
Purchased $330 worth of usdt only to find out my verification was not successful after uploaded required documentation. Only received $240 credited back to my account
4 months ago - Report
johnyelland1234
Verified Purchase
Verified User
1.0
I bought 700 USDT through BitForex via MercuryO and paid the $29 or so fee.
Then it never showed up and I contacted the live chat that takes FORVER to respond wit ha copy & pasted messege. They said they didn't action it in time and that they they are sorry but offerred no solution or explanation. Then after about 4 days the USDT turned up back in the MercuryO wallet instead of Bitforex.
When trying to send it back to Bitforex myself, I got hit with another $31 charge.
MercuryO admitted it was their fault, but just blankly said, we don't and won't refund fees. I asked if I should do a chargeback with my bank and they said. They can't advise.
So I'm now about $60 down from where I should be.
Terrible company with uncaring, unprofessional and very very slow support. You have no protection. Buy USDT somewhere else and transfer it in, or buy BTC and transfer it in and sell for USDT that way.
Shocking. They've lost a customer. Total amatuers.
3 years ago - Report
zharex
2.5
Scam site. They will take your money then hold the cryptocurrency under "Pending" and they will give you some bullshit reason of technical problems or something along those lines. Never purchasing anything from here again.
7 months ago - Report
POKEMON590
Verified User
1.0
+ 10% fees. For 400€ I paid 43.62€
I contacted customer service. They can't explain to me why. But I think I have my own idea.
To flee !
Translated from French. Show Original
+ de 10% de frais. Pour 400€ j'ai payé 43.62€
J'ai contacté le service client. Ils sont incapable de m'expliquer pourquoi. Mais je pense avoir ma petite idée.
A fuir !
8 months ago - Report
Kaytanius
Verified Purchase
Verified User
1.0
While I was buying crypto with their service and with my card, they asked for verification inviting me to upload my documents, after doing this after many days they told me that I can no longer use their service. Not reliable, not recommended!
Translated from Italian. Show Original
Mentre compravo crypto con il loro servizio e con la mia carta, chiedono verifica invitandomi a caricare i miei documenti, fatto questo dopo molti giorni mi dicono che non posso più usare il loro servizio. Non affidabile, sconsigliato!
11 months ago - Report
Dummich
Verified Purchase
Verified User
1.0
I bought eth for the optimist network and they entered it into the main ethereum. I contact support and they say that I chose the main network when it's a lie and since it doesn't tell you which network you bought it in, I can't prove it to you, so if you use this service, get out photo before paying so you don't get scammed
Translated from Spanish. Show Original
Compre eth para la red de optimist y me lo ingresaron en ethereum principal me comunico con el soporte y dicen que elegi la red principal cuando es mentira y como no te pone en que red lo compraste no puedo demostrarlo a si que si usan este servicio saquen foto antes de pagar para que no os estafen
1 year ago - Report
DoubleU
Verified Purchase
Verified User
1.0
Horrible company. Fake reviews on here do not trust them! Support doesnt care about their customers, they will cheat you and overcharge in fees. This company is ran by scammers and does not deserve your money. I was shown id get 0.2171 btc. When i made payment i received 0.213 btc. Then they have the audacity to say btc fluctuates. If u cannot honor your word then youre violating the law! Stay away at all cost! This company is trash. Stick to moonpay they are way better
2 years ago - Report
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