Bitpanda Bitpanda
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2.8 / 5

24 user ratings

Ease of Use

2.7

Value for Money

2.3

Verification

3.6

Support

2.6

Spot
Margin
Earn
Integrated Wallet
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License; MiCAR License
Crypto Cards
Based in Austria

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more.

Customer Reviews

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whateverthatmeans
whateverthatmeans Germany
Verified User
1.0

Hands off — this is pure manipulation.
The only one making money here is Bitpanda.

In general, Bitpanda’s pricing has nothing to do with real market prices; the rates are set to their own advantage.
Savings-plan orders are executed with several days’ delay during strong price fluctuations, allowing the “company” to pick a more favorable rate for itself.
Some well-known tokens (e.g., BitTensor) cannot be transferred to external wallets at all, meaning you are effectively locked into Bitpanda.

9 months ago - Report

Bensahla-Tani
Bensahla-Tani France
Verified Purchase
2.0

I am sharing my personal experience with the Bitpanda platform to help others avoid the same situation.

Almost a month ago, I invested €35,000 on their site. A few days later, I wanted to withdraw my funds. Since then, it has been completely impossible. My access has been blocked, and I have been asked for a series of documents, which I provided without delay. Despite this, each withdrawal attempt is rejected with new excuses or demands.

Today, I am still unable to recover my money, and my account shows a loss of approximately €7,000. This situation is extremely distressing: I feel trapped, powerless, and completely ignored, even though it's my savings.

Faced with this persistent inability to recover my funds, I have filed a complaint against them.

Translated from French. Show Original

Je partage ici mon expérience personnelle avec la plateforme Bitpanda afin d’éviter à d’autres de vivre la même situation.

Il y a bientôt un mois, j’ai investi 35 000 € sur leur site. Quelques jours plus tard, j’ai souhaité retirer mes fonds. Depuis, cela m’est totalement impossible. Mes accès ont été bloqués, et on m’a demandé une série de documents que j’ai fournis sans aucun retard. Malgré cela, chaque tentative de retrait est repoussée avec de nouvelles excuses ou exigences.

Aujourd’hui, je suis toujours incapable de récupérer mon argent, et mon compte affiche une perte d’environ 7 000 €. Cette situation est extrêmement éprouvante moralement : on se sent piégé, impuissant, complètement ignoré alors qu’il s’agit de mes économies.

Face à cette impossibilité persistante de récupérer mes fonds, j’ai déposé une plainte à leur égard.

Show English translation

10 months ago - Report

Silviaelizk
Silviaelizk Spain
Verified Purchase
1.5

Since two weeks my funds blocked by bitpanda. I requested closure of account and customer service reply after 2 weeks it may take several more week and I shall not send more requests. No reason no explanation. My activity is limited there and only redact with legal exchanges that implement robust KYC. They do not request any additional documents neither asked questions, just funds and withdrawals are blocked.

1 year ago - Report

Hulpsmurf
Hulpsmurf France
Verified User
2.2

Initial all well. Now already months not able to withdraw BTC to my own hard wallet. No real answers from support.

1 year ago - Report

PeterChris
PeterChris Austria
4.8

Very easy to use. Very clear. Fast trading. Constant promotions.

Translated from German. Show Original

Sehr leicht zu bedienen. Sehr übersichtlich. Schnelles Trading. Immer wieder Aktionen.

Show English translation

2 years ago - Report

amrmons
amrmons Germany
Verified Purchase
1.0

The swap fees are very high.
Payout delay despite verified account.

Translated from German. Show Original

Die Swap Gebühren sehr hoch.
Auszahlungsverzögerung trotz verifiziertem Konto.

Show English translation

2 years ago - Report

ohhgee88
ohhgee88 Germany
Verified User
2.0

Juice shop at the highest level
I've been a BitPanda customer for 2 weeks and made 5 deposits.
Unfortunately, I had problems with 3 out of 5 deposits.
1. Bank transfer via Tink:
It says will be available in the wallet immediately but the money was only available after 3 days.
2. Real-time transfer via Giropay:
Unfortunately, the money was not immediately available to me here either, because it requires a manual check.
3. SEPA Instant Transfer:
Here I am still waiting for the money to be credited to my account. According to the article on the Bitpanda homepage it says: 365 days a year, even on public holidays, the money will be available within a few minutes.

If you have a problem, you cannot contact support. There is no such thing as live chat or phone support.

Translated from German. Show Original

Saftladen auf höchstem Niveau
Ich bin seit 2 Wochen Kunde bei BitPanda und habe 5 Einzahlungen getätigt.
Bei 3 von 5 Einzahlungen hatte ich leider Probleme.
1. Banküberweisung via Tink:
Es heißt, wird sofort im Wallet verfügbar sein aber das Geld war erst nach 3 Tagen verfügbar.
2. Echtzeit-Überweisung via Giropay:
Leider stand mir auch hier das Geld nicht sofort zu Verfügung, weil es einer manuellen Überprüfung bedarf.
3. SEPA Instant Überweisung:
Hier warte ich noch immer, dass mir das Geld gutgeschrieben wird. Nach dem Artikel auf der Homepage von Bitpanda heißt es: an 365 Tage, selbst an Feiertagen wird hiermit das Geld innerhalb weniger Minuten zur Verfügung stehen.

Wenn man ein Problem hat, kann man keinen Support kontaktieren. Sowas wie Livechat oder Telefonsupport gibt es nicht.

Show English translation

3 years ago - Report

skalda
skalda Czechia
Verified User
1.0

Avoid this exchange. This is a joke, I wanted to sell some solana to fiat and now they want documents that I no longer have access to because I have been in the crypto space for a long time and the first deposit was in 2017 I don't even know where. The fees are also extremely high. https://support.bitpanda.com/hc/en-us/articles/360010477679

4 years ago - Report

tommymeru
tommymeru Germany
Verified Purchase Verified User
3.2

The prices are unbelievable... in a negative sense. This needs to be improved urgently. They can pay dearly for the simplicity - that's not possible. Bitpanda Pro solves the problem, because there are fair courses - but only buying significantly fewer pairs / coins... annoying.

Translated from German. Show Original

Die Preise sind unfassbar... im negativen Sinne. Hier muss dringend nachgebessert werden. Die lassen sich die Einfachheit teuer bezahlen - das geht gar nicht. Bitpanda Pro löst das Problem, denn dort gibt es faire Kurse - allerdings nur deutlich weniger Paare / Coins zu kaufen... nervt.

Show English translation

4 years ago - Report

Rogs
Rogs United Kingdom
Verified Purchase
1.5

Account withdrawls disabled for fiat and crypto currency after I liquidated crypto holdings so I could convert to fiat on bitpanda and withdraw. Money now trapped in bitpanda account with no way of removing. Customer service is a joke, avoid at all costs and save yourself the stress.

4 years ago - Report

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