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2.8 / 5

23 user ratings

Ease of Use

2.7

Value for Money

2.3

Verification

3.6

Support

2.6

Integrated Wallet
Staking
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License; MiCAR License
Crypto Cards
Based in Austria

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more.

Customer Reviews

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Bitpandakunde
Bitpandakunde Germany
1.5

I have been a long-standing Bitpanda customer who only had a few coins to offer at the time, but since it was in German and was possible via SEPA transfer, I decided to use it despite extremely high fees and poor spread. Today I wouldn't do it anymore. Tried to pay out money, I was promptly asked to submit proof of middle origin, was not right for me, they ask for everything! Tax return, payslip, stock account statement, salary statement ... so not normal, I sent the documents because I want to get my money ... Unfortunately, the documents are not enough, further account statements are required, I sent ...
Unfortunately that is not enough either, further wage slips must be presented ....
After a long back and forth, I got my money paid out, but I no longer take part in this abuse.
Bitpanda no longer gets my money. Bitpanda can go!

Translated from German. Show Original

Bin langjähriger Bitpanda Kunde, die hatten damals nur ein paar Coins anzubieten, da es aber Deutschprachig war und per SEPA Überweisung möglich war hab mich trotz extrem hohen Gebühren und schlechten Spread dafür entschieden. Heute würde ich es nicht mehr machen. Hab versucht Geld auszuzahlen, prompt bekam ich aufforderung um einen mittelherunkunftsnachweis vorzulegen, war mir nicht recht, die verlangen alles! Steuererklärung, Lohnzettel, Aktiendepotauszug, Gehaltskontoauszug.... also nicht normal so was, hab die Unterlagen gesendet da ich an mein geld kommen möchte... Leider reichen die unterlagen nicht, weitere Kontoauszüge werden verlangt, hab ich gesendet...
Leider reich das auch nicht, weitere Lohnzettel müssen vorgelegt werden....
Nach langen hin und her hab ich mein Geld doch ausbezahlt bekommen aber diese Misshandlung mache ich nicht mehr mit.
Mein Geld bekommt Bitpanda nicht mehr. Bitpanda kann weg!

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4 years ago - Report

Christoph
Christoph Austria
Verified Purchase Verified User
4.8

A lot has changed since I registered. Not only the interface, which has been enhanced so that it is still very intuitively designed, but also the general offer and also the entire public appearance of the company.

The fees are a bit high on the broker side (if you were to compare it to Exchanges). With the introduction of BitpandaPro, you at least have the choice to switch to the exchange for some currencies if you feel confident to do so yourself and if the currency is supported there.
I think the ability to save fees with BEST is great, but doesn't make it any easier to keep track of fiscally.

It is nice to see that the company is focusing on transparency and, for example, has the crypto holdings of some cryptocurrencies audited by KPMG. This creates an additional level of trust for customers.

My experience with the support has been very pleasant so far. Quick and helpful responses.

4 years ago - Report

mjovanc
mjovanc Serbia
Verified User
2.0

Very disappointed that it's not possible to send my crypto assets to my personal wallet on my phone. It says it's under maintenance but does not reveal or estimate when it will be ready to send again. I would advice people not to use this service for now. Better safe than sorry.

5 years ago - Report

TomTom
TomTom Germany
Verified Purchase
1.2

My email account was hooked and the haker converted all my currencies into Bitcoin and paid out over € 15,000. When I noticed that, I wanted to have the account blocked as soon as possible. There is NO phone number at BItpanda that you can call in an emergency. I described my problem in the Bitpanda chat (around 11 p.m.). The next day at 1:30 p.m. the answer came that the chat is not responsible for it. I then managed to block the account indirectly. It then has almost 2 weeks! Took it until Bitpanda managed to unblock the account again. In that time alone I "lost" over € 40,000 in profit because all my money was in Bitcoin and not in Best as I had invested it. Again, it takes a whole two weeks until Bitpanda manages to open an account again. When I was asked to at least restore my currency sums in this way (minus the 15,000 €) I was told that it was not possible.

Translated from German. Show Original

Mein Email Konto wurde gehakt und dadurch hat der Haker alle meine Währungen in Bitcoin umgewandelt und sich über 15.000€ davon ausgezahlt. Als ich das bemerkt habe, wollte ich schnellstmöglich das Konto sprerren lassen. es gibt KEINE Telefonummer bei BItpanda, bei der man in Notfällen anrufen kann. Im Bitpanda Chat habe ich mein Problem geschildert (gegen 23:00Uhr). Am nächsten Tag um 13:30 Uhr kam die Antwort, dass der Chat dafür nicht verantwortlich ist. Über umwege habe ich es dann geschafft, dass Konto zu sperren. Es hat dann fast 2 Wochen! gedauert, bis Bitpanda es geschafft hat, das Konto wieder freizugeben. Allein in der Zeit habe ich über 40.000€ Gewinn "verloren", da mein ganzes Geld auf Bitcoin lag und nicht wie ich es investiert hatte in Best. Nochmal es dauert ganze 2 Wochen, bis Bitpanda es schafft, ein Konto wieder frei zu geben. Auf die Bitte, wenigstens meine Währungssummen so wieder herzustellen (Minus den getsohlenen 15.000€) sagte man mir, dass es nicht möglich ist.

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5 years ago - Report

Roxy
Roxy Austria
Verified User
1.8

Very expensive and technically not fully developed,
absolutely unsuitable for beginners !!!
When things get tricky, strangely tubiose server errors happen and then we're sorry etc. etc., but some euros are gone.
It is very interesting when prices fall, rise is still displayed ...
good for beginners to lose their money very easily!
No telephone availability ....
Support absolutely miserable.

Speaking from my own experience, unfortunately cost nice profits!

Translated from German. Show Original

Sehr teuer und technisch nicht ausgereift,
für Anfänger absolut ungeeignet!!!
Wenn es heikel wird passieren eigenartiger Weise tubiose Serverfehler und dann kommt tut uns leid etc. etc., aber einige Euros sind weg.
Ganz interessant ist wenn Kurse fallen wird trotzdem Steigen angezeigt....
gut für Anfänger, um ihr Geld sehr leicht zu verlieren!
KeineTelefonische Erreichbarkeit....
Support absolut miserabel.

Rede aus eigener Erfahrung, kostete leider schöne Gewinne!!!

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5 years ago - Report

rudolph
rudolph Germany
Verified User
2.2

Can not recommend. Under pressure withdrawing wasn't possible and they were obviously delaying support.

5 years ago - Report

Relike
Relike Germany
4.5

The clearest and safest broker in German-speaking countries. For Hodler almost perfect. Bitpanda could generate even more users if the fees were adjusted downwards. They are above average and not immediately apparent. Otherwise, thumbs up.

Translated from German. Show Original

Der übersichtlichste und auch sicherste Broker im deutschsprachigem Raum. Für Hodler fast perfekt. Bitpanda könnte noch mehr Benutzer generieren, wenn die Gebühren nach unten hin angepasst werden würde. Die sind überdurchschnittlich hoch und nicht sofort ersichtlich. Ansonsten Daumen hoch.

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6 years ago - Report

RaMa_DE
RaMa_DE Germany
2.8

The fees are almost limit usury! 1.49% on purchase? That is 75 € fees for an order of 5000 € and then again nearly 65 on sale, so a total of almost 130 € only in fees! If you want to pay Fiat with credit card or Sofortüberweisung or pay out again come to fees! So honestly, how can you be so crazy and trade here? Coinbase pro and Binance are cheaper worlds. Therefore, I can only advise against anyone to enter the crypto market here. Especially with smaller amounts, these high fees eat up the profit faster than you can see!

Translated from German. Show Original

Die Gebühren grenzen ja schon fast an Wucher! 1,49% beim Kauf? Das sind 75 € Gebühren bei einer Order von 5000 € und dann nochmal fast 65 beim Verkauf, also insgesamt fast 130 € nur an Gebühren! Wenn man dann noch Fiat mit Kreditkarte oder Sofortüberweisung ein- oder auszahlen möchte kommen nochmal Gebühren dazu! Also mal ehrlich, wie kann man so verrückt sein und hier traden? Coinbase pro und Binance sind da um Welten günstiger. Darum kann ich jedem nur abraten, hier in den Kryptomarkt einzusteigen. Gerade bei kleineren Beträgen fressen diese hohen Gebühren, den Gewinn schneller auf als man gucken kann!

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6 years ago - Report

raydoo
raydoo Austria
4.8

I can only recommend very good stock exchange.

Translated from German. Show Original

Sehrgute Börse kann ich nur empfehlen.

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6 years ago - Report

mel
mel Austria
4.5

Especially for crypto beginners a good tool:
Bitpanda has a simple and fast verification process and the user interface generally has a good design that is easy to understand.

Translated from German. Show Original

Besonders für Krypto-Einsteiger ein gutes Tool:
Bitpanda hat einen einfachen und schnellen Verifikationsprozess und auch das User Interface hat generell ein gutes Design, das einfach zu verstehen ist.

Show English translation

6 years ago - Report

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