Kraken Kraken
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3.9 / 5

33 user ratings

Ease of Use

3.3

Value for Money

4.1

Verification

3.4

Support

3.9

Spot
Integrated Wallet
Proof Of Reserves
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
US Money Service Business; AU Digital Currency Exchange License, German Mica License
Based in United States

Kraken

Kraken.com is one of the world’s largest and longest-standing cryptocurrency broker trading platforms. Founded in 2011 and headquartered in the U.S., it provides users with access to a wide range of digital assets such as Bitcoin, Ethereum, and many altcoins.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more.

Customer Reviews

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BTCOnly
BTCOnly United States
3.5

It's good but not for beginners

3 years ago - Report

Nissos
Nissos Greece
1.8

Very bad stock market for me, customer support is zero points. I couldn't find any care for my problem. They always gave me the same answer.

Translated from Turkish. Show Original

Benin icin cok kotu borsa musteri destegi sifir puan.Sorunuma care bulamadim hep ayni cevap parami yediler.

Show English translation

3 years ago - Report

Oma2
Oma2 Nigeria
Verified User
4.2

It's such an amazing wallet, easy-to-use, user friendly and not bombarded with unuseful interface. The trading pattern is easy to understand,easy to use for trading but am unable to complete my phone number verification ( code was not sent)

3 years ago - Report

AlexandarS
AlexandarS Serbia
5.0

Never had a better support experience from any company in the financial space let alone crypto. While I am a new customer I was able to try out their email support and live chat both were quick, and provided just the answers I was looking for. I wish all exchanges had live support, it just works!

4 years ago - Report

normalwert
normalwert Germany
Verified User
4.5

No deposit fee or limit, very good support that helps you quickly. I once paid the wrong money, so not on me, I got it back quickly. I lost 2FA. Account was free again after a day

Translated from German. Show Original

Keine EinzahlungsgebĂĽhr oder limit, sehr guter Support der ein schnell hilft. Hab mal Geld falsch eingezahlt, also nicht auf mich, bekam ich schnell wieder. 2FA hab ich verloren . Konto war nach nem Tag wieder frei

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4 years ago - Report

ManosPediotis
ManosPediotis Greece
Verified User
4.5

Secure and Easy for begginers

4 years ago - Report

kieselbert
kieselbert Germany
Verified Purchase
1.8

Did everything work at first until a deposit from Cryptos (Aragon) was not credited. All help pages searched through again, everything was done correctly, so written to support. This then held me out for 1.5 months. One is overloaded. Then the answer:
Aragon had a log update. However, kraken did not notice the update and therefore did not write anything about it in their notes on deposits. The process of "finding these cryptos would allegedly be too time-consuming", "they are very sorry", but the money is gone. Kraken has the coins worth 500 € in her wallet and is now keeping the story to an end. I thought a stock market shouldn't make it that easy and that's a NoGo.

Translated from German. Show Original

Hat auch zunächst alles funktioniert, bis dann eine Einzahlung von Cryptos (Aragon) nicht gutgeschrieben wurde. Nochmal alle Hilfeseiten durchgeforstet, alles richtig gemacht, also an den Support geschrieben. Dieser hat mich dann erstmal 1,5 Monate hingehalten. Man sei überlastet. Dann die Antwort:
Aragon hatte ein Protokollupdate. Das mit dem Update hat kraken aber nicht mitbekommen und deshalb auch bei ihren Hinweisen für Einzahlungen nichts dazu geschrieben. Der Vorgang "diese Cryptos nun zu finden wäre angeblich zu aufwendig", "es tut ihnen sehr leid", aber das Geld ist weg. Kraken hat die Coins im Wert von 500€ in ihrer Wallet und behält die nun einfach, Geschichte zu Ende. Ich denkte so einfach darf es sich eine Börse nicht machen und das ist ein NoGo.

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5 years ago - Report

JakobMueller
JakobMueller Austria
Verified Purchase
5.0

By far the best crypto exchange!
+ the lowest buying / selling fees on the market (0.00% -0.26%)
+ no deposit fees and no deposit limit
+ € 5 minimum withdrawal - € 0.09 withdrawal fee
+ extremely fast and very competent customer support

Translated from German. Show Original

Die mit Abstand beste Kryptobörse!
+ die niedrigsten Kauf-/VerkaufsgebĂĽhren am Markt (0,00%-0,26%)
+ keine EinzahlungsgebĂĽhren und kein Einzahlungslimit
+ 5€ Mindestauszahlung - 0,09€ Auszahlungsgebühr
+ extrem schneller und sehr kompetenter Kundensupport

Show English translation

5 years ago - Report

denis_r
denis_r Italy
Verified User
4.2

Best market overall, have been using it for more than 4 years with 0 issues. Would recommend.

5 years ago - Report

kresman
kresman United States
2.0

Takes too long and my first born to set up and get cash too. Too complicated.

6 years ago - Report

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