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4.8 / 5

19 user ratings

Ease of Use

5.0

Value for Money

4.0

Verification

5.0

Support

5.0

Integrated Wallet
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License
Based in Austria

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Exchange Review
Bitpanda Review 2021

What is Bitpanda? The home of digital assets – that is the USP of the Vienna-based fintech Bitpanda. With more than 50 cryptocurrencies and digital assets, Bitpanda is one of the leading cryptocurrency exchanges in Europe. Background Bitpanda was founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek,...

Customer Reviews

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RaMa_DE
RaMa_DE
2.8

The fees are almost limit usury! 1.49% on purchase? That is 75 € fees for an order of 5000 € and then again nearly 65 on sale, so a total of almost 130 € only in fees! If you want to pay Fiat with credit card or Sofortüberweisung or pay out again come to fees! So honestly, how can you be so crazy and trade here? Coinbase pro and Binance are cheaper worlds. Therefore, I can only advise against anyone to enter the crypto market here. Especially with smaller amounts, these high fees eat up the profit faster than you can see!

Translated from German. Show Original

Die Gebühren grenzen ja schon fast an Wucher! 1,49% beim Kauf? Das sind 75 € Gebühren bei einer Order von 5000 € und dann nochmal fast 65 beim Verkauf, also insgesamt fast 130 € nur an Gebühren! Wenn man dann noch Fiat mit Kreditkarte oder Sofortüberweisung ein- oder auszahlen möchte kommen nochmal Gebühren dazu! Also mal ehrlich, wie kann man so verrückt sein und hier traden? Coinbase pro und Binance sind da um Welten günstiger. Darum kann ich jedem nur abraten, hier in den Kryptomarkt einzusteigen. Gerade bei kleineren Beträgen fressen diese hohen Gebühren, den Gewinn schneller auf als man gucken kann!

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5 years ago - Report

Bitpandakunde
Bitpandakunde
1.5

I have been a long-standing Bitpanda customer who only had a few coins to offer at the time, but since it was in German and was possible via SEPA transfer, I decided to use it despite extremely high fees and poor spread. Today I wouldn't do it anymore. Tried to pay out money, I was promptly asked to submit proof of middle origin, was not right for me, they ask for everything! Tax return, payslip, stock account statement, salary statement ... so not normal, I sent the documents because I want to get my money ... Unfortunately, the documents are not enough, further account statements are required, I sent ...
Unfortunately that is not enough either, further wage slips must be presented ....
After a long back and forth, I got my money paid out, but I no longer take part in this abuse.
Bitpanda no longer gets my money. Bitpanda can go!

Translated from German. Show Original

Bin langjähriger Bitpanda Kunde, die hatten damals nur ein paar Coins anzubieten, da es aber Deutschprachig war und per SEPA Überweisung möglich war hab mich trotz extrem hohen Gebühren und schlechten Spread dafür entschieden. Heute würde ich es nicht mehr machen. Hab versucht Geld auszuzahlen, prompt bekam ich aufforderung um einen mittelherunkunftsnachweis vorzulegen, war mir nicht recht, die verlangen alles! Steuererklärung, Lohnzettel, Aktiendepotauszug, Gehaltskontoauszug.... also nicht normal so was, hab die Unterlagen gesendet da ich an mein geld kommen möchte... Leider reichen die unterlagen nicht, weitere Kontoauszüge werden verlangt, hab ich gesendet...
Leider reich das auch nicht, weitere Lohnzettel müssen vorgelegt werden....
Nach langen hin und her hab ich mein Geld doch ausbezahlt bekommen aber diese Misshandlung mache ich nicht mehr mit.
Mein Geld bekommt Bitpanda nicht mehr. Bitpanda kann weg!

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3 years ago - Report

rudolph
rudolph
Verified User
2.2

Can not recommend. Under pressure withdrawing wasn't possible and they were obviously delaying support.

4 years ago - Report

Rogs
Rogs
Verified Purchase
1.5

Account withdrawls disabled for fiat and crypto currency after I liquidated crypto holdings so I could convert to fiat on bitpanda and withdraw. Money now trapped in bitpanda account with no way of removing. Customer service is a joke, avoid at all costs and save yourself the stress.

3 years ago - Report

Roxy
Roxy
Verified User
1.8

Very expensive and technically not fully developed,
absolutely unsuitable for beginners !!!
When things get tricky, strangely tubiose server errors happen and then we're sorry etc. etc., but some euros are gone.
It is very interesting when prices fall, rise is still displayed ...
good for beginners to lose their money very easily!
No telephone availability ....
Support absolutely miserable.

Speaking from my own experience, unfortunately cost nice profits!

Translated from German. Show Original

Sehr teuer und technisch nicht ausgereift,
für Anfänger absolut ungeeignet!!!
Wenn es heikel wird passieren eigenartiger Weise tubiose Serverfehler und dann kommt tut uns leid etc. etc., aber einige Euros sind weg.
Ganz interessant ist wenn Kurse fallen wird trotzdem Steigen angezeigt....
gut für Anfänger, um ihr Geld sehr leicht zu verlieren!
KeineTelefonische Erreichbarkeit....
Support absolut miserabel.

Rede aus eigener Erfahrung, kostete leider schöne Gewinne!!!

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3 years ago - Report

TomTom
TomTom
Verified Purchase
1.2

My email account was hooked and the haker converted all my currencies into Bitcoin and paid out over € 15,000. When I noticed that, I wanted to have the account blocked as soon as possible. There is NO phone number at BItpanda that you can call in an emergency. I described my problem in the Bitpanda chat (around 11 p.m.). The next day at 1:30 p.m. the answer came that the chat is not responsible for it. I then managed to block the account indirectly. It then has almost 2 weeks! Took it until Bitpanda managed to unblock the account again. In that time alone I "lost" over € 40,000 in profit because all my money was in Bitcoin and not in Best as I had invested it. Again, it takes a whole two weeks until Bitpanda manages to open an account again. When I was asked to at least restore my currency sums in this way (minus the 15,000 €) I was told that it was not possible.

Translated from German. Show Original

Mein Email Konto wurde gehakt und dadurch hat der Haker alle meine Währungen in Bitcoin umgewandelt und sich über 15.000€ davon ausgezahlt. Als ich das bemerkt habe, wollte ich schnellstmöglich das Konto sprerren lassen. es gibt KEINE Telefonummer bei BItpanda, bei der man in Notfällen anrufen kann. Im Bitpanda Chat habe ich mein Problem geschildert (gegen 23:00Uhr). Am nächsten Tag um 13:30 Uhr kam die Antwort, dass der Chat dafür nicht verantwortlich ist. Über umwege habe ich es dann geschafft, dass Konto zu sperren. Es hat dann fast 2 Wochen! gedauert, bis Bitpanda es geschafft hat, das Konto wieder freizugeben. Allein in der Zeit habe ich über 40.000€ Gewinn "verloren", da mein ganzes Geld auf Bitcoin lag und nicht wie ich es investiert hatte in Best. Nochmal es dauert ganze 2 Wochen, bis Bitpanda es schafft, ein Konto wieder frei zu geben. Auf die Bitte, wenigstens meine Währungssummen so wieder herzustellen (Minus den getsohlenen 15.000€) sagte man mir, dass es nicht möglich ist.

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3 years ago - Report

PeterChris
PeterChris
4.8

Very easy to use. Very clear. Fast trading. Constant promotions.

Translated from German. Show Original

Sehr leicht zu bedienen. Sehr übersichtlich. Schnelles Trading. Immer wieder Aktionen.

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6 months ago - Report

amrmons
amrmons
Verified Purchase
1.0

The swap fees are very high.
Payout delay despite verified account.

Translated from German. Show Original

Die Swap Gebühren sehr hoch.
Auszahlungsverzögerung trotz verifiziertem Konto.

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1 year ago - Report

ohhgee88
ohhgee88
Verified User
2.0

Juice shop at the highest level
I've been a BitPanda customer for 2 weeks and made 5 deposits.
Unfortunately, I had problems with 3 out of 5 deposits.
1. Bank transfer via Tink:
It says will be available in the wallet immediately but the money was only available after 3 days.
2. Real-time transfer via Giropay:
Unfortunately, the money was not immediately available to me here either, because it requires a manual check.
3. SEPA Instant Transfer:
Here I am still waiting for the money to be credited to my account. According to the article on the Bitpanda homepage it says: 365 days a year, even on public holidays, the money will be available within a few minutes.

If you have a problem, you cannot contact support. There is no such thing as live chat or phone support.

Translated from German. Show Original

Saftladen auf höchstem Niveau
Ich bin seit 2 Wochen Kunde bei BitPanda und habe 5 Einzahlungen getätigt.
Bei 3 von 5 Einzahlungen hatte ich leider Probleme.
1. Banküberweisung via Tink:
Es heißt, wird sofort im Wallet verfügbar sein aber das Geld war erst nach 3 Tagen verfügbar.
2. Echtzeit-Überweisung via Giropay:
Leider stand mir auch hier das Geld nicht sofort zu Verfügung, weil es einer manuellen Überprüfung bedarf.
3. SEPA Instant Überweisung:
Hier warte ich noch immer, dass mir das Geld gutgeschrieben wird. Nach dem Artikel auf der Homepage von Bitpanda heißt es: an 365 Tage, selbst an Feiertagen wird hiermit das Geld innerhalb weniger Minuten zur Verfügung stehen.

Wenn man ein Problem hat, kann man keinen Support kontaktieren. Sowas wie Livechat oder Telefonsupport gibt es nicht.

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1 year ago - Report

skalda
skalda
Verified User
1.0

Avoid this exchange. This is a joke, I wanted to sell some solana to fiat and now they want documents that I no longer have access to because I have been in the crypto space for a long time and the first deposit was in 2017 I don't even know where. The fees are also extremely high. https://support.bitpanda.com/hc/en-us/articles/360010477679

2 years ago - Report

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