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3.0 / 5

20 user ratings

Ease of Use

3.0

Value for Money

2.4

Verification

3.8

Support

2.8

Integrated Wallet
Instant Verification
Mobile App
Business Accounts
Affiliate Program
Two-factor Authentication
PSD2 License
Based in Austria

Bitpanda

Bitpanda is a European neobroker on a mission to democratize the complex world of investing. With low fees, 24/7 trading and real-time settlement, Bitpanda empowers users to shape their financial futures - on their own terms.

Exchange Review
Bitpanda Review: The Better European Coinbase Alternative

In this Bitpanda broker review, we delve into the features and offerings of Bitpanda, a leading crypto neobroker based in Vienna, Austria. With over 300 tradable crypto and 2,600+ digital assets available, Bitpanda has emerged as a prominent player in the European cryptocurrency market. Join us as we explore Bitpanda's...

Customer Reviews

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skalda
skalda
Verified User
1.0

Avoid this exchange. This is a joke, I wanted to sell some solana to fiat and now they want documents that I no longer have access to because I have been in the crypto space for a long time and the first deposit was in 2017 I don't even know where. The fees are also extremely high. https://support.bitpanda.com/hc/en-us/articles/360010477679

2 years ago - Report

tommymeru
tommymeru
Verified Purchase Verified User
3.2

The prices are unbelievable... in a negative sense. This needs to be improved urgently. They can pay dearly for the simplicity - that's not possible. Bitpanda Pro solves the problem, because there are fair courses - but only buying significantly fewer pairs / coins... annoying.

Translated from German. Show Original

Die Preise sind unfassbar... im negativen Sinne. Hier muss dringend nachgebessert werden. Die lassen sich die Einfachheit teuer bezahlen - das geht gar nicht. Bitpanda Pro löst das Problem, denn dort gibt es faire Kurse - allerdings nur deutlich weniger Paare / Coins zu kaufen... nervt.

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3 years ago - Report

Christoph
Christoph
Verified Purchase Verified User
4.8

A lot has changed since I registered. Not only the interface, which has been enhanced so that it is still very intuitively designed, but also the general offer and also the entire public appearance of the company.

The fees are a bit high on the broker side (if you were to compare it to Exchanges). With the introduction of BitpandaPro, you at least have the choice to switch to the exchange for some currencies if you feel confident to do so yourself and if the currency is supported there.
I think the ability to save fees with BEST is great, but doesn't make it any easier to keep track of fiscally.

It is nice to see that the company is focusing on transparency and, for example, has the crypto holdings of some cryptocurrencies audited by KPMG. This creates an additional level of trust for customers.

My experience with the support has been very pleasant so far. Quick and helpful responses.

3 years ago - Report

TomTom
TomTom
Verified Purchase
1.2

My email account was hooked and the haker converted all my currencies into Bitcoin and paid out over € 15,000. When I noticed that, I wanted to have the account blocked as soon as possible. There is NO phone number at BItpanda that you can call in an emergency. I described my problem in the Bitpanda chat (around 11 p.m.). The next day at 1:30 p.m. the answer came that the chat is not responsible for it. I then managed to block the account indirectly. It then has almost 2 weeks! Took it until Bitpanda managed to unblock the account again. In that time alone I "lost" over € 40,000 in profit because all my money was in Bitcoin and not in Best as I had invested it. Again, it takes a whole two weeks until Bitpanda manages to open an account again. When I was asked to at least restore my currency sums in this way (minus the 15,000 €) I was told that it was not possible.

Translated from German. Show Original

Mein Email Konto wurde gehakt und dadurch hat der Haker alle meine Währungen in Bitcoin umgewandelt und sich über 15.000€ davon ausgezahlt. Als ich das bemerkt habe, wollte ich schnellstmöglich das Konto sprerren lassen. es gibt KEINE Telefonummer bei BItpanda, bei der man in Notfällen anrufen kann. Im Bitpanda Chat habe ich mein Problem geschildert (gegen 23:00Uhr). Am nächsten Tag um 13:30 Uhr kam die Antwort, dass der Chat dafür nicht verantwortlich ist. Über umwege habe ich es dann geschafft, dass Konto zu sperren. Es hat dann fast 2 Wochen! gedauert, bis Bitpanda es geschafft hat, das Konto wieder freizugeben. Allein in der Zeit habe ich über 40.000€ Gewinn "verloren", da mein ganzes Geld auf Bitcoin lag und nicht wie ich es investiert hatte in Best. Nochmal es dauert ganze 2 Wochen, bis Bitpanda es schafft, ein Konto wieder frei zu geben. Auf die Bitte, wenigstens meine Währungssummen so wieder herzustellen (Minus den getsohlenen 15.000€) sagte man mir, dass es nicht möglich ist.

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4 years ago - Report

Relike
Relike
4.5

The clearest and safest broker in German-speaking countries. For Hodler almost perfect. Bitpanda could generate even more users if the fees were adjusted downwards. They are above average and not immediately apparent. Otherwise, thumbs up.

Translated from German. Show Original

Der übersichtlichste und auch sicherste Broker im deutschsprachigem Raum. Für Hodler fast perfekt. Bitpanda könnte noch mehr Benutzer generieren, wenn die Gebühren nach unten hin angepasst werden würde. Die sind überdurchschnittlich hoch und nicht sofort ersichtlich. Ansonsten Daumen hoch.

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5 years ago - Report

raydoo
raydoo
4.8

I can only recommend very good stock exchange.

Translated from German. Show Original

Sehrgute Börse kann ich nur empfehlen.

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5 years ago - Report

mel
mel
4.5

Especially for crypto beginners a good tool:
Bitpanda has a simple and fast verification process and the user interface generally has a good design that is easy to understand.

Translated from German. Show Original

Besonders für Krypto-Einsteiger ein gutes Tool:
Bitpanda hat einen einfachen und schnellen Verifikationsprozess und auch das User Interface hat generell ein gutes Design, das einfach zu verstehen ist.

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6 years ago - Report

Flury
Flury
5.0

For Hodler a very good alternative!

Translated from German. Show Original

Für Hodler eine sehr gute Alternative!

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6 years ago - Report

abomadje
abomadje
4.0

While their fees are on the high side (for example expect to pay 3.5% more than Bitstamp), I must say their customer service is excellent.
Money sent by bank transfer / SEPA payment arrives in 1 day.

My main gripe is that since they are not an exchange, but a retailer of the 6 or so main coins, you cannot place stop or limit orders like with Gemini or Binnance. This is highly inconvenient.

However, on the whole, I am happy with their security, service, and professionalism. They are based in Austria.
Please keep up the good work, and please try and add more detailed charts on your buy page, and buy + sell order features.

6 years ago - Report

caloon
caloon
Verified Purchase Verified User
4.8

I have been using Bitpanda for more than two years now. Bitpanda has been very reliable in the past, support was always super quick, and their platform is quite easy-to-use and neatly designed.

7 years ago - Report

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